ALYSSA MORGAN
Summary
Experienced and motivated lifelong creative thinker and problem solver, dedicated to advancing career as a networking professional. Possessing 3.5 years of technical support experience and ongoing education in networking and cybersecurity as a student. Committed to merging practical skills with ever-growing knowledge to excel in this field.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technology and Innovation Specialist
Duke School
09.2021 - Current
- Troubleshoot, research, and resolve various technical issues on MacOS, iOS, and Windows devices, Ricoh, Canon and HP printers and copiers, and assorted other tech used by faculty and staff
- Develop, document and implement Standard Operating Procedures to maintain accurate, up to date policy documentation
- Administer support and instructional tech services to 500 PreK-8 students and 110+ teachers and administrators
- Maintain and update asset tracking and repair tracking system for 750+ school issued devices on campus using Mosyle School Manager
- Collaborate with team members daily to work through complex problems and to improve department performance and efficiency
Technology Department Intern
Duke School
06.2021 - 08.2021
- Tested functionality of IT equipment, disposed of 150+ pieces of antiquated equipment
- Reorganized every tech office and storage space for maximum efficiency
- Assisted with 2021-2022 school year preparation tasks
Education
Associate of Applied Science - Network Security
Durham Technical Community College
Durham, NC05-2027
Skills
- Router and Switch Configuration
- Cisco IOS Command Line
- Helpdesk Administration and Documentation
- Deep Critical Thinker
- Skilled Collaborator
- Detail Oriented
- Project Management
- Policy Development
Certification
- Cisco CCST - Networking, 05/01/24
- Cisco CCST - Cybersecurity, 05/01/24
- Certiport IT Specialist - Cybersecurity, 05/01/24
- Cisco Certified Network Associate (CCNA), Expected: 08/25
Timeline
Technology and Innovation Specialist
Duke School
09.2021 - Current
Technology Department Intern
Duke School
06.2021 - 08.2021
Associate of Applied Science - Network Security
Durham Technical Community College
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