ALYSSA MORGAN
Concord,NC
Summary
Hospitality professional with 3+ years in high-volume cafe and resort environments. Expertise in queue management, barista operations, and inventory support while ensuring food safety standards. Experienced in training staff, fostering teamwork, and resolving guest issues to enhance satisfaction. Pursuing a Bachelor’s in Health Systems Management with a minor in Occupational Safety, equipped to deliver effective communication and organizational skills.
Overview
5
5
years of professional experience
Work History
Coffee Shop Attendant/Hostess
Great Wolf Lodge
Concord, North Carolina
08.2023 - Current
- Welcomed guests, managed queues, coordinated seating and traffic flow during peak periods to ensure smooth operations
- Take and fulfill coffee and pastry orders with speed and accuracy; craft espresso beverages to brand standards
- Coordinate with kitchen and front-of-house teams to meet high-volume demand
- Promoted seasonal items and loyalty offerings to increase sales and improve guest engagement
- Operate POS and handle credit transactions; follow cashless and loss-prevention procedures
- Coordinated with kitchen and front-of-house teams to effectively meet high-volume demand during busy shifts
- Adhere to health, safety, and allergen protocols
- Operated coffee machines and equipment to prepare beverages efficiently.
Team Member
Tropical Smoothie Cafe
Concord, North Carolina
01.2022 - 05.2023
- Greeted and served customers, accurately taking orders to enhance overall satisfaction
- Operated POS and managed cash/credit transactions, ensuring compliance with cash-handling procedures
- Operated POS and handled cash/credit transactions in line with company cash-handling procedures
- Trained new employees on service standards and procedures, facilitating quicker integration into team
- Prepared food and beverages to spec while following strict food safety and hygiene guidelines
- Maintained a clean, organized work area including prep stations, equipment, and dining spaces
- Performed inventory counts, organized stock, and replenished supplies to prevent outages
Education
Bachelor's - Health Systems Management, Occupational Safety
University of North Carolina at Charlotte
Charlotte, North Carolina07.2026
Associate of Arts (AA), Associate of Science (AS) - Science
Rowan-Cabarrus Community College
Concord, North Carolina05.2025
Skills
- Customer service
- Cleanliness standards
- Cross-selling products
- Attention to detail
- Multitasking and organization
- Time management
- Teamwork
- Communication
- Sanitation practices
- Upselling techniques
- Creativity
- Technological skills
Timeline
Coffee Shop Attendant/Hostess
Great Wolf Lodge
08.2023 - Current
Team Member
Tropical Smoothie Cafe
01.2022 - 05.2023
Associate of Arts (AA), Associate of Science (AS) - Science
Rowan-Cabarrus Community College
Bachelor's - Health Systems Management, Occupational Safety
University of North Carolina at Charlotte