Alyssa Morrison
Mansfield,TX
Summary
Dynamic leader with a proven track record at On The Border Cantina and Grill, adept in operations management and customer relations. Excelled in team building, driving performance, and enhancing customer satisfaction. Skilled in P&L management and labor cost controls, achieving significant financial and service quality improvements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
On The Border Cantina and Grill
04.2024 - Current
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Interacted well with customers to build connections and nurture relationships.
Assistant Manager
On The Border Cantina and Grill
02.2022 - 04.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Server
On The Border Cantina and Grill
03.2015 - 02.2022
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Lake Ridge Highscool
Grand Prairie, TX06-2017
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Team leadership
- Customer relations
- Goal setting
- P&L management
- Labor cost controls
- Facility management
- Training and development
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- ServSafe Food Handler's Certification
- First Aid Certification
- CPR/AED Certification
Timeline
General Manager
On The Border Cantina and Grill
04.2024 - Current
Assistant Manager
On The Border Cantina and Grill
02.2022 - 04.2024
Server
On The Border Cantina and Grill
03.2015 - 02.2022
- ServSafe Food Handler's Certification
- First Aid Certification
- CPR/AED Certification
High School Diploma -
Lake Ridge Highscool
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