Alyssa Morrow
Carlsbad,NM
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
1st Assistant Manager
Cato Fashions
2023.08 - Current
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed strategy to increase sales and drive profits.
- Enhanced visual merchandising displays to entice customer interest and increase sales revenue.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Managed daily operations for efficient store performance, streamlining processes to enhance productivity.
- Trained new hires on company policies, procedures, and systems, ensuring smooth onboarding process for all team members.
- Established team priorities, maintained schedules and monitored performance.
- Oversaw financial transactions such as cash handling, deposits, and budgeting for accurate record keeping.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Retail Sales Associate Cashier
Cato Fashion
2021.10 - 2021.11
- Engaged customers and interacted positively to create world-class experiences
- Promoted special program offerings such as loyalty enrollments and credit card applications
- Followed cash protection and fraud prevention strategies consistently to minimize store losses
- Checked aisles regularly to find and correct problems such as spills and disorganized displays
- Maintained revenue by attracting customers with attractive sales displays
- Completed multiple resets per day to keep merchandise well-organized and presentable
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits
- Calculated sales prices and total purchases, and processed cash or credit transactions.
Front Desk Associate
Econolodge
2021.07 - 2021.09
- Collected credit card information for transactions and posted charges for customers
- Managed guest reservations and room assignments
- Reviewed accounts and charges with guests at checkout
- Coordinated with housekeeping or maintenance departments to help resolve room problems
- Made and confirmed reservations for guests staying at property and for off-site services such as dinners and entertainment
- Organized efficient turnover of vacated rooms with housekeeping staff to consistently meet check-in times for new guests.
Pizza Maker/Cashier
Papa Johns
2021.03 - 2021.06
- Customized pizza with sauce and cheese variations and assortment of toppings to meet customer specifications
- Processed incoming customer orders with POS display to build accurate pies
- Adhered to safe storage procedures for full protection from food-borne illnesses and spoilage
- Followed portion control charts and recipe cards to produce quality pizzas in line with cost management standards
- Completed side work, open tasks, and closing requirements each day to keep restaurant clean
- Used correct baking times and procedures to create tasty pizzas and keep customers coming back for more
- Entered customer orders into system and processed payments to complete transactions
- Cooked exact number of items ordered by each customer, working on several different orders simultaneously
- Increased sales of target items by employing excellent upselling and communication skills
- Processed customer transactions of goods, returning appropriate cash or coin, payment cards, and receipts
- Engaged with patrons through smiles and greetings, offering product information, and providing selling suggestions
- Delivered quality customer service and helped staff serve customers and provide good shopping experience.
Store Associate
Pac N Mail
2009.09 - 2020.01
- Monitored entrance and greeted customers to remain alert and engaged
- Maintained inviting store appearance and assisted with store merchandising to deliver positive shopping experience for guests
- Processed retail sales in point-of-sale system and accurately handled monetary transactions
- Learned key information regarding stock and products to answer guests' questions and assist other team members
- Served customers attentively and introduced products and services according to needs
- Quickly connected with each customer to offer assistance and promote products
- Helped customers find desired items and sizes by closely supporting each person throughout buying process
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits
- Calculated sales prices and total purchases, and processed cash or credit transactions.
Education
Associate of Arts - General Education
NMSU
Carlsbad, NM05.2023
High School Diploma -
Jefferson Montessori Academy
Carlsbad, NM05.2021
Skills
- Cash handling
- Cash register operation
- Retail operations
- Customer service excellence
- Merchandise restocking
- Schedule Management
- Task Delegation
- Staff Management
- Retail Operations Management
- Problem Resolution
- Computer Skills
- Professional and Courteous
- Scheduling and Coordinating
- Customer Relationship Management
References
- Debbie Jensen, Warehouse Manager/Family Friend, (505) 307-3591
- Shawna Frederick, Family Friend/Math Teacher, (575)626-3747
- Judi Cox, College Advisor, (575) 499-4028
- Hayley Coburn, Store Manager, (575) 495-5317
Hobbies and Interests
- Dance
- Church
- Science Club & Science Fair (Regional and State Level)
Timeline
1st Assistant Manager
Cato Fashions
2023.08 - Current
Retail Sales Associate Cashier
Cato Fashion
2021.10 - 2021.11
Front Desk Associate
Econolodge
2021.07 - 2021.09
Pizza Maker/Cashier
Papa Johns
2021.03 - 2021.06
Store Associate
Pac N Mail
2009.09 - 2020.01
Associate of Arts - General Education
NMSU
High School Diploma -
Jefferson Montessori Academy
Similar Profiles
Tiffany EvansTiffany Evans
Assistant Manager at Cato FashionsAssistant Manager at Cato Fashions
Victoria MillerVictoria Miller
2and Sales Associate Manager at Cato Fashions2and Sales Associate Manager at Cato Fashions
Brenda TollesonBrenda Tolleson
First Assistant Store Manager at Cato FashionsFirst Assistant Store Manager at Cato Fashions