Alyssa Morrow
Carlsbad,NM
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
1st Assistant Manager
Cato Fashions
08.2023 - Current
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed strategy to increase sales and drive profits.
- Enhanced visual merchandising displays to entice customer interest and increase sales revenue.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Managed daily operations for efficient store performance, streamlining processes to enhance productivity.
- Trained new hires on company policies, procedures, and systems, ensuring smooth onboarding process for all team members.
- Established team priorities, maintained schedules and monitored performance.
- Oversaw financial transactions such as cash handling, deposits, and budgeting for accurate record keeping.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Retail Sales Associate Cashier
Cato Fashion
10.2021 - 11.2021
- Engaged customers and interacted positively to create world-class experiences
- Promoted special program offerings such as loyalty enrollments and credit card applications
- Followed cash protection and fraud prevention strategies consistently to minimize store losses
- Checked aisles regularly to find and correct problems such as spills and disorganized displays
- Maintained revenue by attracting customers with attractive sales displays
- Completed multiple resets per day to keep merchandise well-organized and presentable
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits
- Calculated sales prices and total purchases, and processed cash or credit transactions.
Front Desk Associate
Econolodge
07.2021 - 09.2021
- Collected credit card information for transactions and posted charges for customers
- Managed guest reservations and room assignments
- Reviewed accounts and charges with guests at checkout
- Coordinated with housekeeping or maintenance departments to help resolve room problems
- Made and confirmed reservations for guests staying at property and for off-site services such as dinners and entertainment
- Organized efficient turnover of vacated rooms with housekeeping staff to consistently meet check-in times for new guests.
Pizza Maker/Cashier
Papa Johns
03.2021 - 06.2021
- Customized pizza with sauce and cheese variations and assortment of toppings to meet customer specifications
- Processed incoming customer orders with POS display to build accurate pies
- Adhered to safe storage procedures for full protection from food-borne illnesses and spoilage
- Followed portion control charts and recipe cards to produce quality pizzas in line with cost management standards
- Completed side work, open tasks, and closing requirements each day to keep restaurant clean
- Used correct baking times and procedures to create tasty pizzas and keep customers coming back for more
- Entered customer orders into system and processed payments to complete transactions
- Cooked exact number of items ordered by each customer, working on several different orders simultaneously
- Increased sales of target items by employing excellent upselling and communication skills
- Processed customer transactions of goods, returning appropriate cash or coin, payment cards, and receipts
- Engaged with patrons through smiles and greetings, offering product information, and providing selling suggestions
- Delivered quality customer service and helped staff serve customers and provide good shopping experience.
Store Associate
Pac N Mail
09.2009 - 01.2020
- Monitored entrance and greeted customers to remain alert and engaged
- Maintained inviting store appearance and assisted with store merchandising to deliver positive shopping experience for guests
- Processed retail sales in point-of-sale system and accurately handled monetary transactions
- Learned key information regarding stock and products to answer guests' questions and assist other team members
- Served customers attentively and introduced products and services according to needs
- Quickly connected with each customer to offer assistance and promote products
- Helped customers find desired items and sizes by closely supporting each person throughout buying process
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits
- Calculated sales prices and total purchases, and processed cash or credit transactions.
Education
Associate of Arts - General Education
NMSU
Carlsbad, NM05.2023
High School Diploma -
Jefferson Montessori Academy
Carlsbad, NM05.2021
Skills
- Cash handling
- Cash register operation
- Retail operations
- Customer service excellence
- Merchandise restocking
- Schedule Management
- Task Delegation
- Staff Management
- Retail Operations Management
- Problem Resolution
- Computer Skills
- Professional and Courteous
- Scheduling and Coordinating
- Customer Relationship Management
References
- Debbie Jensen, Warehouse Manager/Family Friend, (505) 307-3591
- Shawna Frederick, Family Friend/Math Teacher, (575)626-3747
- Judi Cox, College Advisor, (575) 499-4028
- Hayley Coburn, Store Manager, (575) 495-5317
Hobbies and Interests
- Dance
- Church
- Science Club & Science Fair (Regional and State Level)
Timeline
1st Assistant Manager
Cato Fashions
08.2023 - Current
Retail Sales Associate Cashier
Cato Fashion
10.2021 - 11.2021
Front Desk Associate
Econolodge
07.2021 - 09.2021
Pizza Maker/Cashier
Papa Johns
03.2021 - 06.2021
Store Associate
Pac N Mail
09.2009 - 01.2020
Associate of Arts - General Education
NMSU
High School Diploma -
Jefferson Montessori Academy
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