Alyssa Mortimer
Facilities Support
Winthrop,MA
Summary
Experience delivering administrative excellence, including clerical support and public interaction. Experience in delivering and protecting sensitive information through HIPAA guidelines. Skilled with Microsoft Suite in calendar management, scheduling, data entry and database administration.
Overview
4
4
years of professional experience
Work History
Facilities Support Staff/Receptionist (CONTRACT/TEMP)
Jacobs
12.2025 - 02.2026
- Provide front-desk and facilities support for Jacobs (Engineering), greeting visitors and employees while maintaining a professional and welcoming environment.
- Coordinate business meetings and events, manage office supply inventory, place orders, and receive and distribute mail and packages.
- Perform administrative duties including data entry, basic financial tracking, and handling confidential materials with discretion. Utilize Microsoft Outlook, Word, Excel, and Teams for scheduling, communication, documentation, and daily operations.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
Administrative Assistant/Front Desk Receptionist
ICCD Partners
05.2025 - 09.2025
- Scheduling, meeting and greeting patients and associated administrative duties in a medical/neuropsychologist office.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Must have excellent computer skills and scheduling software knowledge with Outlook, Word and Excel. Utilization of office equipment regularly, Xerox, Fax, etc.
- Excellent organizational, communication and interpersonal skills.
Educational Support Personnel
Winthrop High School
02.2024 - 05.2025
- Assist students as advised by teacher(s) individually and in groups with social, behavioral and education needs.
- Perform instructional and non-instructional duties in a self-contained, resource room, or regular education classroom.
- Performs all duties associated with meeting the medical, hygienic, physical, and global needs of the children. Maintains the same level of ethical behavior and confidentiality of information concerning students.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Concierge
The Parc at Harbor View
05.2022 - 08.2022
- Greet guests, residents, and associates appropriately in person and over the phone. Must be attentive to people's needs and questions to guide them to where they need to be. Social skills and leadership qualities are strongly needed.
- React to emergency situations calmly and communicate efficiently with staff.
- Organizational skills required to keep track of important files and materials for administration. Trained under HIPAA guidelines.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
Education
High School Diploma -
Winthrop High School
Winthrop, MA05.2019
Master of Science - Clinical Psychology, Applied Research
Capella University
Minneapolis, MN01.2026
Bachelor of Arts - Psychology, Studio Art
Assumption University
Worcester, MA05.2023
Skills
Data entry
Timeline
Facilities Support Staff/Receptionist (CONTRACT/TEMP)
Jacobs
12.2025 - 02.2026
Administrative Assistant/Front Desk Receptionist
ICCD Partners
05.2025 - 09.2025
Educational Support Personnel
Winthrop High School
02.2024 - 05.2025
Concierge
The Parc at Harbor View
05.2022 - 08.2022
High School Diploma -
Winthrop High School
Master of Science - Clinical Psychology, Applied Research
Capella University
Bachelor of Arts - Psychology, Studio Art
Assumption University