ALYSSA M. RISSINGER
Mechanicsburg,Pennsylvania
Summary
With 16 years of experience in customer service, I am dedicated to providing exceptional service and building strong, lasting relationships with customers. Skilled in managing complex vendor relationships, supply chain operations, and contract management, I have a proven track record of optimizing processes and driving business growth. I bring expertise in promotion planning, financial oversight, and inventory management, with a keen ability to streamline operations. Passionate about event planning, sales strategies, and digital advertising, I excel at creating memorable brand identities and enhancing customer experiences. Known for leadership, collaborative problem-solving, and the ability to manage multiple priorities efficiently, I thrive in dynamic environments and am committed to achieving results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Category Management Administrator- Seasonal, Candy, and Retail Categories
Rite Aid
03.2023 - Current
- Contract Management: Managed daily auto-generated contracts, optimized markdowns, and handled profit plan funding and new item allowances
- Canceled contracts as necessary to streamline operations
- Promotions & Offers: Loaded bonus cash offers, Rite Buy TPRs and created Event Tracking (EVT) reports
- Managed item additions/removals and promotional scanning for accuracy and effectiveness
- Reporting & Analytics: Generated key reports such as the Page Block and Item Rate of Sale, identified unapproved contracts, and ensure data accuracy
- Vendor Relations & Management: Managed vendor onboarding, created vendor packets, and handled warehouse changes and vendor discontinuances
- Set up portal/e-signatures for new vendors and representatives
- Merchandising & Planograms: Coordinated vendor review meetings and created supplier folders by category to optimize merchandising strategies
- Inventory & Item Management: Set up new items and maintain product data within the Retail Management System (RMS) to ensure up-to-date inventory
- Calendar & Meeting Management: Coordinated and scheduled meetings, ensuring no conflicts and handling rescheduling as necessary
- Vendor Income & Financial Reporting: Managed and generated reports such as Phone Book Audit, Bonus Cash Outstanding, and Events No Contract to ensure financial accuracy and vendor compliance
- Vendor List Management: Maintained and updated vendor lists, adding new contacts and removing inactive vendors
Farm Crew Member & Volunteer Lead
Speranza Animal Rescue
Mechanicsburg
07.2022 - Current
- Dedicated volunteer contributing to the care and well-being of farm animals at Speranza Animal Rescue
- Managed daily staff shifts, ensuring tasks were completed efficiently and with compassion
- Responsible for feeding and watering animals, cleaning stalls and paddocks, and maintaining safe, comfortable shelters
- Administered medications, provided baths, and offered emotional support to animals, fostering a nurturing environment
- Led volunteer teams, ensuring smooth operations and adherence to high standards of animal care
- Demonstrated strong leadership and organizational skills in managing volunteers and coordinating daily operations
Bartender
Service Industry
Camp Hill, PA
10.2010 - Current
- Experienced Bartender, Manager, Server.
- Strong background in leadership, event planning, and customer service, overseeing daily operations
- Improved customer experiences by boosting sales through effective upselling and innovative product offerings
- Skilled in digital advertising, retail branding to drive business growth
- Known for clear, positive communication with patrons, co-workers, and management, fostering a collaborative atmosphere
- Resolved customer complaints efficiently, ensuring high levels of customer satisfaction and loyalty
- Proven success in event planning and design thinking, ensuring memorable guest experiences and smooth operations
- Managed vendor relationships and coordinated delivery schedules to ensure timely product availability
- Mastered multiple point-of-sale (POS) systems to streamline order processing and improve operational efficiency
Executive Assistant
Orthopedic Institute of Pennsylvania
Camp Hill, PA
11.2021 - 03.2023
- Coordinate patient check-ins, addressing medical concerns with compassion and efficiency
- Schedule orthopedic surgeries for outpatient centers and hospitals, ensuring smooth operations
- Review medical documents, test results, and physician orders to support patient care
- Manage physician medication queues and facilitate communication across departments
- Oversee scheduling using Microsoft/Google Calendar and handle email correspondence
- Track expense reports and analyze practice data to identify opportunities for operational improvements
Emergency Department Registration Administrator
Penn State Health Milton S. Hershey
Hershey, PA
08.2020 - 10.2021
- Checked in patients, addressing medical concerns and providing compassionate support to patients and families
- Managed multiple departmental workflows and adapted to frequent process and software changes
- Updated patient records, demographics, and insurance information, ensuring accurate and timely submissions
- Communicated with technical support to resolve patient medical record discrepancies
- Reviewed inpatient and observation paperwork with patients as ordered by physicians
- Discharged patients after proper care, collecting copayments as part of the process
Administrative Coordinator
Drayer Physical Therapy Institute
Mechanicsburg, PA
07.2018 - 08.2020
- Greeted patients and visitors with professionalism, maintaining a friendly clinic atmosphere
- Managed scheduling for new referrals via phone, fax, and direct communication, ensuring timely appointments
- Acted as a liaison between patients, physicians, and staff to ensure effective communication and patient care
- Gained clinical knowledge to assist with healthcare benefits and expedite appointments within 24-48 hours
- Handled insurance verifications, claims, co-pay collections, and billing for workers' compensation, motor vehicle accidents, and personal insurance
- Analyzed performance goals and objectives, contributing to team efficiency and clinic success
Education
Bachelor of Liberal Studies - Education Concentration
Clarion University of Pennsylvania
Clarion, PASkills
- Customer service and relations
- Vendor management and promotion
- Contract management and documentation
- Financial management and billing
- Production innovation
- Sales strategy development
- Event planning and coordination
- Digital advertising and creation
- Computer literacy
- Data entry and reporting
- Time management
- Scheduling and calendar organization
- Leadership and team management
- Adaptability skills
- Problem solving techniques
- Multitasking abilities
- Prioritization strategies
- Community engagement
Certification
- Real Estate Fundamentals Certification
References
Available upon request
Timeline
Category Management Administrator- Seasonal, Candy, and Retail Categories
Rite Aid
03.2023 - Current
Farm Crew Member & Volunteer Lead
Speranza Animal Rescue
07.2022 - Current
Executive Assistant
Orthopedic Institute of Pennsylvania
11.2021 - 03.2023
Emergency Department Registration Administrator
Penn State Health Milton S. Hershey
08.2020 - 10.2021
Administrative Coordinator
Drayer Physical Therapy Institute
07.2018 - 08.2020
Bartender
Service Industry
10.2010 - Current
Bachelor of Liberal Studies - Education Concentration
Clarion University of Pennsylvania
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