Alyssa Munger
Bristol,CT
Summary
At Hidden Valley Miniature Golf, I excelled in enhancing customer satisfaction and loyalty through exceptional service quality and cleanliness. Skilled in cash handling and order accuracy, I consistently received positive feedback for my ability to maintain professionalism. My teamwork and problem-solving skills ensured a seamless dining experience.
Overview
1
1
year of professional experience
Work History
Restaurant Waiter
Hidden Valley Miniature Golf
04.2024 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed orders and sent to kitchen employees for preparation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Ice Cream Server
Hidden Valley Miniature Golf
04.2024 - 11.2024
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Notified supervisor and peers of low product inventory and customer complaints.
- Processed sales transactions for cash, debit, and credit purchases.
- Greeted incoming customers and provided reliable, friendly customer service.
- Received consistently positive feedback from customers on quality of service provided, contributing to repeat business and loyalty.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Kept tidy and organized area to comply with cleanliness standards.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
Bristol Central High School
Bristol, CTSkills
- Order Taking
- Cleanliness
- Service Quality
- Table Setting
- Cash Handling
- Order Accuracy
Timeline
Restaurant Waiter
Hidden Valley Miniature Golf
04.2024 - Current
Ice Cream Server
Hidden Valley Miniature Golf
04.2024 - 11.2024
Bristol Central High School
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