Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Alyssa Munoz

Mesa,AZ

Summary

Dynamic customer service professional with a proven track record at George Brazil Plumbing and Electrical. Skilled in critical thinking and data entry, I excel in resolving customer inquiries and enhancing satisfaction. My proactive approach and active listening abilities have consistently improved service delivery and client relations in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

George Brazil Plumbing and Electrical
01.2023 - 03.2025
  • Responded to customer inquiries regarding plumbing and electrical services, ensuring accurate information delivery.
  • Assisted in scheduling service appointments, optimizing technician workflows for efficient service delivery.
  • Processed service requests and maintained customer records using CRM software to enhance data accuracy.
  • Resolved customer complaints promptly, demonstrating strong problem-solving skills and enhancing client satisfaction.

Front Office Assistant

A Cleaner View
03.2018 - 09.2019
  • Managed front desk operations, ensuring efficient appointment scheduling and customer service.
  • Assisted in maintaining organized office environment, enhancing workflow and accessibility of resources.
  • Coordinated communication between clients and staff, facilitating timely information exchange.
  • Processed incoming calls and inquiries, providing accurate information to enhance client satisfaction.
  • Supported administrative tasks, including data entry and document management for improved efficiency.
  • Implemented office procedures that streamlined daily operations and reduced delays in service delivery.

Call Center Agent

Rainsoft
04.2016 - 01.2018
  • Assisted customers with inquiries, providing accurate information to enhance satisfaction.
  • Utilized call center software to log interactions and track customer requests efficiently.
  • Adapted quickly to new systems and procedures, demonstrating flexibility in a fast-paced environment.
  • Collaborated with team members to resolve customer issues promptly, ensuring effective communication.
  • Maintained up-to-date knowledge of products and services to provide informed assistance.
  • Followed scripts and protocols for consistent service delivery across various customer interactions.

Education

GED -

Mesa Community College
Mesa, AZ

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations

Timeline

Customer Service Representative

George Brazil Plumbing and Electrical
01.2023 - 03.2025

Front Office Assistant

A Cleaner View
03.2018 - 09.2019

Call Center Agent

Rainsoft
04.2016 - 01.2018

GED -

Mesa Community College

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Alyssa Munoz