Alyssa Nasca
Boca Raton,FL
Summary
Results-driven Marketing professional and Fundraising Specialist with a proven track record of delivering world-class service and driving organizational growth for globally recognized brands. Leveraging a Bachelor of Science in Marketing, I excel at building high-trust relationships, managing complex guest recovery, and executing strategic outreach to exceed performance targets. My experience includes representing premier names like The Walt Disney Company and Hilton, where I maintained professional composure in high-pressure, luxury environments while utilizing CRM systems like Salesforce to optimize client engagement. I am a solutions-oriented leader dedicated to enhancing the customer experience, strengthening brand loyalty, and contributing to the success of a high-performing team.
Overview
4
4
years of professional experience
Work History
Fundraising Specialist
Platinum Fundraising
Fort Lauderdale, USA
01.2026 - Current
- Conduct daily outreach and communication with potential donors to support fundraising initiatives and campaign goals.
- Build strong relationships through professional communication, trust building, and clear presentation of campaign objectives.
- Educate potential supporters on organizational missions, programs, and the impact of contributions.
- Track outreach activity, supporter engagement, and campaign performance to support internal reporting and planning.
- Collaborate with team members to meet fundraising targets while maintaining a positive and professional donor experience.
Guest Relations Hostess
The Walt Disney Company
Orlando, USA
06.2024 - 01.2026
- Delivered world-class guest service while assisting thousands of park guests with ticketing, park navigation, and general park information.
- Resolved guest concerns and complaints using strong problem-solving skills while maintaining Disney's high service standards.
- Provided accessibility support through Disability Access Services and assisted guests requiring mobility or language accommodations.
- Handled sensitive guest situations including lost and found services, guest recovery, and escalated service issues.
- Created personalized guest interactions and memorable moments to enhance the overall park experience.
Resort Concierge
Disney's Grand Floridian Resort & Spa
Orlando, USA
01.2024 - 06.2024
- Provided luxury-level concierge service at Walt Disney World's flagship resort property.
- Assisted guests with full vacation planning including dining reservations, park ticket coordination, transportation, and special events.
- Anticipated guest needs through proactive communication and detailed knowledge of resort offerings and park experiences.
- Delivered personalized service that enhanced guest satisfaction and encouraged return visits.
Front Desk Agent
Hilton Garden Inn
Pittsford, USA
08.2023 - 12.2023
- Served as the first point of contact for hotel guests, delivering a welcoming and professional check-in and check-out experience.
- Managed reservations, room assignments, billing questions, and service requests using hotel property management systems.
- Handled guest concerns and service issues quickly and professionally to maintain positive guest satisfaction.
- Coordinated closely with housekeeping and maintenance departments to ensure rooms met brand standards.
- Promoted hotel amenities, loyalty programs, and services to improve guest engagement and retention.
Food and Beverage Coordinator
The Walt Disney Company
Orlando, USA
07.2022 - 05.2023
- Selected among Disney College Program participants for a leadership-support role within a high-volume food service location.
- Managed guest flow, seating coordination, and operational support during busy service periods.
- Served as Assignor and General Teller responsible for team coordination and cash handling procedures.
- Trained and mentored new Cast Members while assisting with development of training materials and operational guidance.
- Recognized by leadership with the FY2023 Award for Excellence for outstanding performance and reliability.
Inside Sales Representative Intern
ADP
Pittsford, USA
06.2022 - 07.2022
- Supported the sales team in identifying and qualifying potential business clients for payroll and HR solutions.
- Conducted outreach to small and mid-sized businesses to identify operational needs and present service offerings.
- Assisted with preparation of proposals, follow-up communication, and sales presentations.
- Maintained accurate records of client interactions and prospect data within Salesforce CRM.
Education
Bachelor of Science - Marketing
Saint John Fisher College
Pittsford, NYHigh School Diploma -
Pittsford-Mendon High School
Pittsford, NYSkills
- Guest Relations & Customer Service Excellence
- Hospitality & Luxury Service Experience
- Sales & Relationship Building
- CRM Systems (Salesforce, Property Management Software, Vanillasoft)
- Conflict Resolution & Problem Solving
- Event & Reservation Coordination
- Leadership, Training & Team Collaboration
- Organization, Time Management & Attention to Detail
- Relationship building
- Event planning
- Problem solving
- Team collaboration
- Effective communication
- Time management
- Customer service
Websites
Timeline
Fundraising Specialist
Platinum Fundraising
01.2026 - Current
Guest Relations Hostess
The Walt Disney Company
06.2024 - 01.2026
Resort Concierge
Disney's Grand Floridian Resort & Spa
01.2024 - 06.2024
Front Desk Agent
Hilton Garden Inn
08.2023 - 12.2023
Food and Beverage Coordinator
The Walt Disney Company
07.2022 - 05.2023
Inside Sales Representative Intern
ADP
06.2022 - 07.2022
Bachelor of Science - Marketing
Saint John Fisher College
High School Diploma -
Pittsford-Mendon High School