Alyssa Neal
Lake Forest,CA
Summary
Accomplished Human Resources professional with a proven track record at Wild Rivers Waterpark, enhancing recruitment processes and employee relations. Expert in Human Resources Information Systems and adept at fostering team management. Achieved significant improvements in HR practices and compliance, demonstrating exceptional operational management and interpersonal skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Resources
Wild Rivers Waterpark
2023.03 - Current
- Streamline recruitment efforts for key executive positions.
- Kept abreast of industry trends and best practices in human resources management, applying new techniques where appropriate.
- Ran internal investigations related to employee misconduct or unethical behavior.
- Updated employee databases regularly, ensuring correct personnel records were easily accessible when needed across departments.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Directed hiring and onboarding programs for new employees.
- Partnered with department heads to address staffing needs, optimizing talent acquisition efforts.
- Managed employee relations issues effectively, resolving conflicts professionally and efficiently.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
- Conducted internal audits to identify areas for improvement in HR policies, practices, and compliance measures.
Restaurant Manager
King's Seafood Company, King's Fish House
2019.01 - 2023.03
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Server
Kings Fish House
2019.01 - 2020.11
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Yardhouse
2017.07 - 2019.01
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Bachelor of Arts - Psychology
California State University - Long Beach
Long Beach, CA05.2020
High School Diploma -
Lakewood High School
Lakewood, CA06.2015
Skills
- Human resources knowledge
- Human Resources Information Systems
- International Human Resources
- Human Resources Analytics
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Operations Management
- Point of Sale (POS) system operation
- Shift Management
Certification
- SHRM-SCP, SHRM - 2024
Languages
American Sign Language
Full Professional
Timeline
Human Resources
Wild Rivers Waterpark
2023.03 - Current
Restaurant Manager
King's Seafood Company, King's Fish House
2019.01 - 2023.03
Server
Kings Fish House
2019.01 - 2020.11
Server
Yardhouse
2017.07 - 2019.01
Bachelor of Arts - Psychology
California State University - Long Beach
High School Diploma -
Lakewood High School
- SHRM-SCP, SHRM - 2024
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