Alyssa Nesterowicz
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
9
9
years of professional experience
Work History
General Manager
Tap House Grill
2024.01 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Bartender Shift Manager
Tap House Grill
2022.05 - 2024.01
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
- Collaborated with other managers to develop promotional events that attracted new clientele and generated additional revenue streams.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
Social Media Marketing Assistant
Tap House Grill
2021.12 - 2024.01
- Implemented content management systems for seamless organization of digital assets used in marketing efforts.
- Assisted in planning events, leveraging social media channels for promotion and attendee engagement.
- Increased audience engagement with well-timed and targeted social media campaigns.
- Managed multiple projects simultaneously, prioritizing tasks for efficient completion within deadlines.
- Monitored online conversations, addressing customer inquiries and concerns promptly and professionally.
- Enhanced user experience on company website through regular updates of blog posts and other content items.
- Boosted brand awareness by creating and managing engaging social media content.
- Collaborated with marketing teams to design visually appealing graphics and promotional materials for campaigns.
Server
Tap House Grill
2020.08 - 2022.05
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Sales Associate
Tilly's Clothing Store
2018.09 - 2020.03
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Barista
Dunkin Donuts & Baskin Robbins
2015.05 - 2018.05
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Arts - Marketing
Judson University
Elgin, IL05.2023
Skills
- Quality Management
- Verbal and written communication
- Labor Cost Controls
- Team training and development
- Networking abilities
- Marketing
- Employee Scheduling
- Event Planning
- Consistently meet goals
- Relationship Building
Timeline
General Manager
Tap House Grill
2024.01 - Current
Bartender Shift Manager
Tap House Grill
2022.05 - 2024.01
Social Media Marketing Assistant
Tap House Grill
2021.12 - 2024.01
Server
Tap House Grill
2020.08 - 2022.05
Sales Associate
Tilly's Clothing Store
2018.09 - 2020.03
Barista
Dunkin Donuts & Baskin Robbins
2015.05 - 2018.05
Bachelor of Arts - Marketing
Judson University
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