Alyssa Nevarez
Senior IT Business Analyst / IT Project Manager
Surprise
Summary
Information technology professional with over 5 years of analytical experience and driving business solutions through technology. Adept at bridging the gap between technical teams and business stakeholders, ensuring seamless project execution. Self-motivated, dependable team player with history of leading multiple teams concurrently through project execution for multiple vendors. Key skills include simplifying complex processes, fostering team collaboration, and ensuring project success through effective communication and documentation.
Overview
9
9
years of professional experience
Work History
Senior IT Business Analyst /Technical Project Manager
Circle K
02.2024 - Current
- Managed projects from inception through completion, consistently delivering on-time and within budget constraints.
- Facilitated stakeholder workshops to gather requirements and define project scope, timelines, budget, and resource allocation, ensuring alignment with business objectives and user needs.
- Collaborated with cross-functional teams to deliver comprehensive IT solutions, resulting in improved organizational performance.
- Maintained strong relationships with vendors and stakeholders, fostering a cooperative environment for project success.
Solutions Analyst II
DriveTime
03.2021 - 02.2024
- Conduct analysis for business requirements and translating that information to define, compose, and refine technical specification documents, user stories, acceptance criteria, and training materials for multiple cross-functional teams.
- Facilitating meetings with operational and technical teams to assist in designing solutions, ensuring requirements are met, and providing insight during development in over 10 APIs.
- Collaborating with Product Owners and directors to communicate and document system flow, business rules, and overall solution design for over 100 releases last quarter; We also develop and manage the backlog to support grooming, planning, prioritization, and deadlines.
- Partnering with Quality Assurance Specialists on creating test cases, documenting test practices, and performing user acceptance testing of completed development against defined acceptance criteria on new and existing services, desktop and mobile websites, and mobile apps.
Technical Business Analyst
Southwest Business Corporation
02.2019 - 03.2021
- Acted as the single point of contact within the SWBC Life Organization for IT and created all IT Change Requests as the Scrum Master; then coordinated with internal department members to identify priorities and manage change as it arises.
- Analyzed and reviewed monthly outstanding balance reports and verified accuracy, then collaborated with SWBC and the Financial Institution (FI) to rectify any errors.
- Evaluated carriers' formal payment protection quotes, assessed the risks and profitability, and provided resolutions to team which best meets the FI's needs.
Product Specialist
Southwest Business Corporation
05.2018 - 02.2019
- Operated as the liaison between the Financial Institution and SWBC's internal implementation and administration teams; coordinated implementation of approved changes with new and existing accounts; ensured implementation deadlines were met.
- Determined the best practice approach for resolutions by collaborating with accounts, carriers, and sales team; Rectified program and process questions/issues to meet customer satisfaction and account retention.
- Created, modified, and finalized Texas Department of Insurance approved forms then, coordinated with forms vendors and data processors to ensure seamless integration with the customer by given deadlines.
Billing Specialist
North Park Lexus Dealership
05.2017 - 05.2018
- Reviewed and processed paperwork on vehicle deals from various vehicle sales departments and cohesively collaborated with several departments to complete sales.
- Enhanced cross-functional coordination and expanded internal communications at North Park Lexus.
- Reconciled contracts in transit, payoff, inventory, and flooring reconciliation related schedules.
Education
MBA - Business Administration
12-2016
BBA - Business Administration
12-2016
Skills
Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, etc); CoPilot; ServiceNow; SQL; Azure DevOps; LaunchDarkly; Continuous Integration & Continuous Deployment (CICD); Target Process;Zeplin; Salesforce; Power9 Postman; Swagger; Argo; ChatGPT; Miro; StoneEagle; Balsamiq; Integrated Operations System; Citrix; Genesys Cloud; Google analytics; Application Insights; Social Media (ie Facebook, Snapchat, X, Threads, Instagram)
Professional Skills
Interpreting general business, professional, and technical requirements; Writing acceptance criteria; Project management; multimedia presentations; organization; Agile Software Development Life Cycle (SDLC); Written and oral communication with all levels of an organization; Time management; Analytical; Critical Thinking; Strategic planning
Interests
Hiking; animals; crafting; weightlifting; gardening; Survivor
Timeline
Senior IT Business Analyst /Technical Project Manager - Circle K
02.2024 - Current
Solutions Analyst II - DriveTime
03.2021 - 02.2024
Technical Business Analyst - Southwest Business Corporation
02.2019 - 03.2021
Product Specialist - Southwest Business Corporation
05.2018 - 02.2019
Billing Specialist - North Park Lexus Dealership
05.2017 - 05.2018
University of The Incarnate Word - MBA, Business Administration
University of The Incarnate Word - BBA, Business Administration