Alyssa Nezaj

J.Crew

NEW YORK, NY

11.2018 - Current

Assisted in the onboarding process for new clients by gathering information and providing guidance.
Trained new staff members on customer service protocols and procedures.
Provided customer service to clients, including answering questions and resolving issues.
Maintained accurate records of inventory levels and sales data to ensure optimal product availability.
Executed markdowns according to established procedures while maintaining appropriate margins.
Ensured compliance with company policies regarding pricing and promotions.
Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Maintained a positive work environment that promoted collaboration between team members.
Conducted regular reviews of storeroom procedures related to stocking, organizing and labeling items.
Advised clients on how best to accessorize outfits according to their body type.
Provided feedback on clothing fit and styling options.
Provided personal consultations to determine clients' styling needs and preferences.