ALYSSA NGUYEN
Roxbury,MA
Summary
Driven Certified Pharmacy Technician proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
14
14
years of professional experience
Work History
Pharmacy Technician II
BETH ISRAEL LAHEY HOSPITAL
06.2022 - Current
- Process prescriptions electronically and ensure all information is accurate and complete
- Undertake administrative tasks as assigned
- Resolve issues when arise (eg. Rejected insurance claims)
- Sort, stock, label medications and monitor inventory
- Process orders for vaccine submitted by providers and administer TDAP and Shingrix vaccines to patients.
Lead Pharmacy Technician
CVS PHARMACY
10.2010 - 04.2022
- Administered Covid-19, Influenza, and Shingrix vaccinations.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments and prior authorizations.
- Counted, measured and compounded medications following standard procedures.
- Supervised pharmacy technicians, providing guidance on best practices and directing workflow
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Chiropractic Assistant/Office Manager
PERSONAL CARE CHIROPRACTIC AND MASSAGE
07.2015 - 10.2018
- Submitted necessary medical documents for prior authorization approval
- Assisted chiropractor with patient care using therapeutic modalities such as electrical stimulations, massages, and ultrasound therapy.
- Prepared examination rooms with necessary equipment.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
Extern/Claim Specialist
SBSC, INC.
05.2010 - 06.2010
- Contacted insurance companies to obtain claim status
- Prepared and submitted claims for doctor’s visits, diagnosis, and procedures to insurance companies and patients
- Responsible for collecting, processing and posting transactions
- Entered and updated demographics for new and established patients.
Education
Health Claims Specialist Accredited Certificate Program -
SALTER SCHOOL
Malden, MA01.2010
MASS BAY COMMUNITY COLLEGE
Wellesley, MA09.2003
Certified Nursing Assistant, Certified Home Health Aide -
AMERICAN RED CROSS
Boston, MA01.2002
Diploma -
BRIGHTON HIGH SCHOOL
Brighton, MA01.2002
Skills
- Interpersonal Communication skills
- Customer service
- Administrative skills
- Problem solving Skills
Timeline
Pharmacy Technician II
BETH ISRAEL LAHEY HOSPITAL
06.2022 - Current
Chiropractic Assistant/Office Manager
PERSONAL CARE CHIROPRACTIC AND MASSAGE
07.2015 - 10.2018
Lead Pharmacy Technician
CVS PHARMACY
10.2010 - 04.2022
Extern/Claim Specialist
SBSC, INC.
05.2010 - 06.2010
Health Claims Specialist Accredited Certificate Program -
SALTER SCHOOL
MASS BAY COMMUNITY COLLEGE
Certified Nursing Assistant, Certified Home Health Aide -
AMERICAN RED CROSS
Diploma -
BRIGHTON HIGH SCHOOL
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