Alyssa Nielsen
Anaheim,CA
Summary
Dynamic and results-driven Shift Leader at In-N-Out Burger, recognized for enhancing customer satisfaction through effective problem-solving and communication. Proven ability to manage high-pressure situations while maintaining high service standards. Skilled in cash handling and multitasking, fostering a collaborative environment that emphasizes excellence in service delivery.
Overview
7
7
years of professional experience
Work History
Shift Leader
In-N-Out Burger
9032 Trask Ave, Garden Grove, CA 92844
06.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Food Runner
High Park Tap House
23641 Via Linda, Mission Viejo, CA, 92691
10.2019 - 03.2020
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
Food Runner
Oggi's Pizza & Brewing Company
24042 Alicia Pkwy, Mission Viejo, CA 92691
12.2018 - 03.2020
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
Food Service Worker
Baja Fresh
24022 Alicia Pkwy Ste E, Mission Viejo, CA 92691
04.2019 - 12.2019
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
Education
Bachelor of Arts - Sociology
National University
La Jolla, CA03-2025
Skills
- Positive attitude
- Team leadership
- Problem-solving
- Strong verbal and written communication
- Creative problem solving
- Goal setting and tracking
- Time management
- High customer service standards
- Excellent social skills
- Experience working with people with diverse backgrounds
Affiliations
- Alpha Kappa Delta International Sociology Honor Society
- Phi Theta Kappa Honor Society
- Summa Cum Laude Graduate
Timeline
Shift Leader
In-N-Out Burger
06.2020 - Current
Food Runner
High Park Tap House
10.2019 - 03.2020
Food Service Worker
Baja Fresh
04.2019 - 12.2019
Food Runner
Oggi's Pizza & Brewing Company
12.2018 - 03.2020
Bachelor of Arts - Sociology
National University