Alyssa Nielsen
Anaheim,CA
Summary
Dynamic and results-driven Shift Leader at In-N-Out Burger, recognized for enhancing customer satisfaction through effective problem-solving and communication. Proven ability to manage high-pressure situations while maintaining high service standards. Skilled in cash handling and multitasking, fostering a collaborative environment that emphasizes excellence in service delivery.
Overview
7
7
years of professional experience
Work History
Shift Leader
In-N-Out Burger
06.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Food Runner
High Park Tap House
10.2019 - 03.2020
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
Food Runner
Oggi's Pizza & Brewing Company
12.2018 - 03.2020
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
Food Service Worker
Baja Fresh
04.2019 - 12.2019
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
Education
Bachelor of Arts - Sociology
National University
La Jolla, CA03-2025
Skills
- Positive attitude
- Team leadership
- Problem-solving
- Strong verbal and written communication
- Creative problem solving
- Goal setting and tracking
- Time management
- High customer service standards
- Excellent social skills
- Experience working with people with diverse backgrounds
Affiliations
- Alpha Kappa Delta International Sociology Honor Society
- Phi Theta Kappa Honor Society
- Summa Cum Laude Graduate
Timeline
Shift Leader
In-N-Out Burger
06.2020 - Current
Food Runner
High Park Tap House
10.2019 - 03.2020
Food Service Worker
Baja Fresh
04.2019 - 12.2019
Food Runner
Oggi's Pizza & Brewing Company
12.2018 - 03.2020
Bachelor of Arts - Sociology
National University