Alyssa Nieves

• Assist staff with administrative needs to maximize office efficiency and team productivity. Maintaining essential duties such as optimal calendar scheduling, fax, phone, and email correspondence.
• In-Person patient management. Welcoming incoming patients by assisting with check-in and/or check-out process.
• Verify and authorize insurance benefit and eligibility information. Proficient knowledge with most major Connecticut medical insurances.

• Organized medical record keeping. Maintenance of electronic charts and calendar within multiple doctor practice.
• Specializing in patient care. Assisting in check-in and/or check-out process as well as phone, and fax correspondence.
• Knowledgeable use of necessary ophthalmic equipment. Escorting, pretesting, and preparation for doctor to conduct efficient examination.

• Gaining essential customer service experience within call center office setting. Adapting to large volumes of call and/or email correspondences to improve/maintain customer satisfaction.
• Educate customers on current promotions and general information. Specializing in sales and reservation scheduling.
• Resolve concerns with products or services to help with retention. Obtaining customer feedback and accommodating when feasible.

References Available Upon Request