ALYSSA NOBLE

• Delivered high-end customer service by providing expert product knowledge on comfort, fit, and craftsmanship.

• Assisted customers with footwear fittings to ensure optimal comfort and satisfaction.

• Processed transactions efficiently while promoting loyalty programs and store promotions.

• Maintained premium store presentation through visual merchandising and stock replenishment.

• Supported inventory control by handling shipments, organizing stockroom, and conducting cycle counts.

• Adhered to company policies and procedures while providing superior service
• Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
• Maintained an updated knowledge base of current products, services, pricing, promotions
• Processed orders and detailed transaction information to customers
• Complied with corporate and regulatory policies regarding information confidentiality and privacy
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
• Logged details of customer service calls in computer system following correct protocols
• Displayed strong organizational skills while managing multiple projects simultaneously
• Analyzed customer feedback surveys to identify areas of improvement in the customer service department

• Provided personalized customer service and styling assistance to enhance the shopping experience.

• Operated POS system to process sales, returns, and exchanges accurately and efficiently.

• Maintained visual standards through merchandising, restocking, and store cleanliness.

• Promoted loyalty programs and met sales goals through effective upselling techniques.

• Supported inventory management by processing shipments and organizing stockroom

• Answered phones professionally in accordance with organizational protocols
• Maintained tidy, presentable reception area with necessary stationary and materials
• Checked visitors in and directed or escorted to appropriate departments and personnel
• Performed administrative duties such as filing documents, updating appointment calendars, tracking inventory
• Maintained up-to-date knowledge of salon services, pricing and promotions
• Answered phone calls to record new bookings and respond to service questions
• Organized and filed important documents in filing cabinets or in online document storage solutions
• Greeted customers and answered questions regarding services, products, and pricing