Alyssa Nomura
Los Angeles,CA
Summary
Detail-oriented professional with over 12 years of experience in customer service, hospitality, and security, with a proven ability to communicate effectively, resolve conflicts, and ensure compliance with regulations. Skilled in maintaining thorough documentation, assessing situations accurately, and providing high-quality service to clients. Seeking to leverage these skills in a claims adjuster role to help clients manage and resolve their claims effectively.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Allied Universal
Los Angeles , CA
02.2014 - Current
- Greet visitors and provided general information about the company while exhibiting excellent customer
- Handled incoming calls and directed callers to appropriate department
- Compose emails/ me to correspond with team, filed confidential documents, while also assisting general manger in conducting staff meetings
- Maintained office inventory and restocked office equipment/supplies
Security Officer /Shift Supervisor
Universal Protection Services
Los Angeles, California
07.2013 - Current
- Observe premises of employment and document surroundings for daily report
- Ensure the protection of people and property by engaging in interpersonal communication.
- Developed and implemented security strategies ,protocol and procedures
- Directed and supervised team through daily operations; document and evaluated employees performance
- Trained employees on company policies and standards
- Resolved complaints in a timely manner while ensuring customer/client satisfaction
Bartender / Server
Jackmont Hospitality
Los Angeles, CA
07.2019 - 06.2024
- Exceptionally crafted wide range of cocktails, adhering to recipes while also accommodating custom requests
- Provided excellent customer service, operated cash register processing cash and credit card transactions
- Properly screened customers for identification, adhered to safety / health protocols, maintained proper sanitation in work space
- Monitored inventory and restocked work stations
- Developed positive work relationships with fellow team members through effective communication
- Maintained an envisioned presentation for the ambiance and marketing
Daycare Supervisor
Mimi's Quality Care
Inglewood , California
02.2014 - 07.2018
- Interact with parents and children, address any concerns in a timely manner while ensuring customer satisfaction
- Oversaw daily operations and directed staff on company policies and goals
- Ensured staff adhered to health/safety regulations and protocols, managing records while also tracking children's activities
Barista /Customer Service Cashier
Jamba Juice
Los Angeles, CA
08.2012 - 10.2014
- Provided Customer service, handled orders, and ensured cleanliness
- Assisted in promoting sales and maintaining high customer service satisfaction
- Monitored inventory levels of supplies and restocked them necessary
- Organized work stations, ensured equipment was working properly
- Adhered to health and safety regulations
Education
Central Gwinnett High School
Lawrenceville, GAEl Camino College
Torrance, CAMaxine Waters Employment Preparation Center
Los Angeles, CASkills
- Analytical Decision-Making: Experienced in assessing situations, making quick, informed decisions, and ensuring safety and compliance
- Customer Service Excellence: Proven ability to handle complex client needs and maintain satisfaction
- Attention to Detail: Strong observational skills and attention to surroundings, crucial for accurate assessments
- Interpersonal Communication: Skilled in building rapport and communicating clearly with clients and colleagues
- Team Collaboration: Ability to work well with cross-functional teams, essential in adjusting complex claims
- Documentation & Reporting: Skilled in maintaining accurate records and documentation
Timeline
Bartender / Server
Jackmont Hospitality
07.2019 - 06.2024
Administrative Assistant
Allied Universal
02.2014 - Current
Daycare Supervisor
Mimi's Quality Care
02.2014 - 07.2018
Security Officer /Shift Supervisor
Universal Protection Services
07.2013 - Current
Barista /Customer Service Cashier
Jamba Juice
08.2012 - 10.2014
Central Gwinnett High School
El Camino College
Maxine Waters Employment Preparation Center