Alyssa Notini

• Managed and resolved escalated complaints from Private Bank clients, addressing complex financial concerns.
• Collaborated with relationship managers to investigate and resolve client issues efficiently.
• Provided high-level customer service and ensured professional resolutions for high-net-worth clients.Handled escalated banking complaints, coordinating with internal departments to resolve issues.
• Ensured compliance with company policies while delivering exceptional service to clients.

Credit Card Collections | January 2021-March 2021

• Contacted customers to collect past-due balances and negotiate payment solutions.
• Educated customers on payment options and maintained accurate records of interactions.

• Independently manage daily assigned tasks to ensure timely completion.
• Collect outstanding balances before customers initiate new services.
• Conduct daily audits and perform additional responsibilities as assigned.

• Trained new analysts on fraud detection tools, techniques, and best practices, fostering a knowledgeable team environment.
• Conducted detailed analysis of transactional data to identify and investigate suspicious activities and potential fraud patterns.
• Developed strategies and procedures to prevent, detect and investigate potential fraud incidents.
• Verified potentially fraudulent transactions and took appropriate action to protect customer accounts.
• Managed account closures, issued new cards, and provided fraud education to customers.
• Maintained strong customer relationships by delivering professional and empathetic service.

• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Greeted patients, determined purpose of visit and directed to appropriate staff.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Managed and entered orthopedic clinic notes while handling front desk duties.
• Assisted patients with scheduling and inquiries, ensuring a professional and welcoming environment.
• Developed strong interpersonal and administrative skills while maintaining patient confidentiality.

• Greeted incoming customers and provided customer service support.
• Supplied callers with office address and directions, employee email addresses and phone extensions.
• Resolved customer complaints promptly and efficiently.
• Conducted cold calls for insurance sales, assisting agents in closing deals.
• Ensured customer satisfaction and maintained a high call volume to meet company goals.

• Worked independently with minimal supervision.