ALYSSA NUNEZ
Austin,TX
Summary
Highly focused and results-oriented professional with executive-level office management skills combined with strengths in supporting complex, deadline-driven operations and problem-solving. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
8
8
years of professional experience
Work History
Intake Coordinator
ARCHER Systems
Austin, TX
03.2020 - 10.2022
- Worked with law firm clients to begin lien resolution process.
- Supported sales team on multiple projects and prepared required intake materials.
- Collected and processed required intake materials, claimant demographics and confirmed scope of services.
- Collaborated with internal departments to streamline processes for clients.
Jr. Client Relationship Manager
ARCHER Systems
Austin, TX
11.2019 - 03.2020
- Delivered expert administrative support for intake and client relationship management departments by efficiently handling wide range of tasks and special projects.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Account Manager
Stratfor Geopolitical Enterprises
Austin, TX
07.2017 - 10.2018
- Delivered high level of service to clients to both maintain and extended relationships for future business opportunities.
- Identified and qualified customer needs, developed sales strategies and negotiated deals that exceeded 85% success rate.
Production Assistant; Contract
Texas House Of Representatives
Austin, Texas
01.2017 - 05.2017
- Collaborated with Journal Clerk and Editor to produce daily house journals.
- Performed complex data processing with accuracy and efficiency.
- Attentively listened to recorded materials, transcribing it verbatim.
Case Manager
The Bob Richardson Law Firm
Austin, Texas
01.2016 - 12.2016
- Assisted lawyers in managing disability cases by collecting medical records and various information.
- Managed initial application and appeals on behalf of client.
- Conferred with clients and other involved parties to gather and track case information.
- Answered client calls and responded to inquiries via phone and email, using open-ended questioning skills to give applicable information.
Administrative Assistant; Contract
The Texas House Of Representatives
Austin, Texas
01.2015 - 07.2015
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
- Cataloged and managed department records and files for prompt and efficient retrieval.
Field Director; Contract
Austin City Council Campaign
Austin, Texas
11.2013 - 11.2014
- Directed and developed a strategic field plan that focused on various social media, fundraising and community outreach initiatives.
- Managed administrative functions, including complex calendar management, prepared presentations and communicated with vendors.
- Interviewed and hired 10 staff members as well as recruited and managed 25 volunteers.
- Coordinated and executed special objectives and projects according to requests from executive.
- Attended C-level executive meetings and documented information.
- Entered data.
Administrative Assistant; Internship
U.S. Fish And Wildlife
San Marcos, TX
06.2012 - 12.2012
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Performed various secretarial duties such as copying, faxing, scanning, and mailing.
- Developed and maintained spreadsheets.
- Managed inventory.
Administrative Assistant; Work Study
Texas State University-San Marcos
San Marcos, TX
08.2011 - 05.2012
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Education
Bachelor of Arts - Communications & Anthropology
Texas State University
San Marcos, TX2014
Skills
- Business Administration
- Proficiency with various CRM systems
- Advanced MS Office Knowledge
- Results-oriented
- Facilitating coordination
- Project support
Timeline
Intake Coordinator
ARCHER Systems
03.2020 - 10.2022
Jr. Client Relationship Manager
ARCHER Systems
11.2019 - 03.2020
Account Manager
Stratfor Geopolitical Enterprises
07.2017 - 10.2018
Production Assistant; Contract
Texas House Of Representatives
01.2017 - 05.2017
Case Manager
The Bob Richardson Law Firm
01.2016 - 12.2016
Administrative Assistant; Contract
The Texas House Of Representatives
01.2015 - 07.2015
Field Director; Contract
Austin City Council Campaign
11.2013 - 11.2014
Administrative Assistant; Internship
U.S. Fish And Wildlife
06.2012 - 12.2012
Administrative Assistant; Work Study
Texas State University-San Marcos
08.2011 - 05.2012
Bachelor of Arts - Communications & Anthropology
Texas State University
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