Alyssa Nunn
Milton,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Beverage Server
Windcreek Casino Resort
Atmore, AL
04.2024 - Current
- Processed payments using POS system while ensuring accuracy of all transactions.
- Prepared mixed drinks and cocktails according to standard recipes.
- Provided prompt delivery of food and beverages to guests in a timely manner.
- Demonstrated knowledge of all drink menus and specials available throughout the day and night.
- Maintained cleanliness of bar area, including countertops, shelves, glasses, utensils and equipment.
- Assisted guests with menu selections and answered questions about beverages.
- Carried trays loaded with food and beverage items safely through crowded areas without spilling or dropping items.
- Checked identification cards before serving alcoholic beverages to patrons under legal drinking age.
- Ensured compliance with alcoholic beverage control laws by monitoring guest consumption of alcohol.
- Greeted customers and provided friendly service.
- Assisted bartenders during peak hours by taking orders from customers at the bar counter.
Hostess/Bartender/Customer Service Representative
Wagon Master Steakhouse
Leesville, LA
02.2021 - 03.2023
- Ensured compliance with health and safety regulations at all times.
- Verified reservations and wait times with customers.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Handled cash payments and reconciled daily transactions accurately.
- Greeted guests upon arrival and escorted them to their tables.
- Assisted in preparing the restaurant for opening and closing shifts.
- Maintained a clean and organized dining area.
- Provided excellent customer service by addressing customer needs promptly.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Communicated clearly with kitchen staff regarding customer orders.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Assigned patrons to suitable tables according to server rotation.
Bartender/Restaurant Server
The Dock
Pensacola, FL
02.2017 - 01.2019
- Processed payments accurately and efficiently with POS system.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Attended regular training sessions to stay updated on new products or trends.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Greeted customers and provided excellent customer service.
- Adhered to state regulations regarding serving alcohol responsibly.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Overnight Stocker and Receiver
Walmart
Fulton, MS
01.2014 - 07.2015
- Adhered strictly to company policies regarding security of inventory assets.
- Unloaded trucks, moved incoming freight to storage areas, unpackaged products from containers.
- Stocked shelves and rotated product according to code dates.
- Complied with safety regulations and maintained cleanliness of work environment at all times.
- Checked in merchandise, compared identifying information against receiving documents for accuracy.
- Inspected equipment daily to ensure proper working order prior to use.
- Provided assistance with special projects as requested by management team members.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
Crew Trainer
McDonald's
Milton, FL
06.2010 - 12.2013
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Maintained up-to-date records of all employees' training progress and certification status.
- Assisted management in developing strategies to improve customer service standards.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
Education
High School Diploma -
Milton High School
Milton, FL06-2012
Skills
- Equipment Operation
- Excellent customer service
- Professional Appearance
- Order Accuracy
- Payment Processing
- Organization and Planning
- Service prioritization
- Conflict and Complaint Resolution
- Continuous Improvement
- Analytical Skills
- Organizational Skills
- Serving expertise
- Decision-Making
- Time management abilities
References
References available upon request.
Timeline
Beverage Server
Windcreek Casino Resort
04.2024 - Current
Hostess/Bartender/Customer Service Representative
Wagon Master Steakhouse
02.2021 - 03.2023
Bartender/Restaurant Server
The Dock
02.2017 - 01.2019
Overnight Stocker and Receiver
Walmart
01.2014 - 07.2015
Crew Trainer
McDonald's
06.2010 - 12.2013
High School Diploma -
Milton High School
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