Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Bartender

Alyssa O'Brien

Palatine,IL

Summary

Highly organized and meticulous worker with experience in a corporate office and restaurant industry setting. Adept at preparing and maintaining an efficient work space, greeting visitors and restocking supplies. Good communicator and planner with strong judgement and critical thinking abilities.

Overview

12
12
years of professional experience

Work History

Bartender

Fox and Hound
Schaumburg, IL
01.2019 - Current
  • Work to maintain a clean and efficient bar, while taking care of customers
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Managed accurate register and produced daily sales reports
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
  • Trained bartenders and servers

Student Aide

Benedictine University
Lisle, IL
01.2017 - 12.2018
  • Acquired skills in filing, organizing, computer work, record keeping, and program planning
  • Answered inquiries and resolved issues to management personnel to ensure student satisfaction
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
  • Managed office inventory by restocking supplies
  • Sorted, received and distributed mail correspondence between departments and personnel
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs

Sales Associate

Buckle
Schaumburg, IL
06.2017 - 08.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Educated customers on promotions to enhance sales
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise

Student Aid

Harper College Liberal Arts Office
Palatine, IL
08.2015 - 12.2016
  • Managed all customer service and administrative functions including updating calendar, preparing documents and coordinating deliveries
  • Minimized interruptions for office team members by screening incoming calls and visitors
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Conducted thorough research to assist professional staff with routine and special project tasks

Receptionist

Bea's Hair Design
Palatine, IL
01.2014 - 08.2014
  • Reception work: answer phone calls, greet clients, book appointments In charge of opening and closing the shop handled cash and credit card payments
  • Resolved customer complaints or problems to decrease escalation issues

Education

Bachelor of Science - Mathematics

Benedictine University
Lisle, IL
2019

Associate in Arts Degree -

William Rainey Harper College
Palatine, IL
2017

Skills

  • Customer Service
  • Time management
  • Verbal and written communication
  • Organization skills
  • Budgeting
  • Client Base Retention
  • Teamwork/collaboration
  • Data entry

Affiliations

Member, Engineers without Borders 2017-2019 Member, Phi Theta Kappa 2015-Present

Timeline

Bartender

Fox and Hound
01.2019 - Current

Sales Associate

Buckle
06.2017 - 08.2018

Student Aide

Benedictine University
01.2017 - 12.2018

Student Aid

Harper College Liberal Arts Office
08.2015 - 12.2016

Receptionist

Bea's Hair Design
01.2014 - 08.2014

Bachelor of Science - Mathematics

Benedictine University

Associate in Arts Degree -

William Rainey Harper College

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