Alyssa Oliver
Los Banos ,CA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
27
27
years of professional experience
Work History
Account Manager/CSR
Brown & Brown Insurance Brokers
2022.02 - Current
- As an account manager, I help maintain clients accounts, keeping their information up to date
- I help to make any changes they may request to their policies and I review the policies to make sure they have the correct amount of coverage
- I also specialize in billing and mortgage payments.
- Self-motivated, with a strong sense of personal responsibility.
- Work effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Work well in a team setting, providing support and guidance.
- Manage time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
Modesto Irrigation District
2021.02 - 2022.02
- I also assisted customers with billing by explaining the bill, doing calculations, and creating payment arrangements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Teacher 3/1 and Lead
Naval Child Development Center
2014.09 - 2021.01
- As a teacher, I was responsible for lesson planning each week, along with individual child planning
- I was responsible for paperwork for each child and their parent teacher conferences
- As a lead, I was expected to step into the teacher role whenever needed
- I was also responsible for the teachers in the classroom and making sure they have the supplies they need
- I was required to see to it that their lesson plans and observations are complete each week and that they are completing their required paperwork for each child
- I was the communication point between management and staff
- I would step in and cover, as a back up when needed, for our administrative assistants (front desk) by answering phones, sending emails, and helping parents as they come in.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Preschool Aide
MCOE- Head Start
2008.09 - 2014.08
- Set up classrooms for lunch, with assistance of children
- Prepare breakfast and snack for the center.
- Organized classroom materials efficiently, ensuring smooth transitions between activities.
- Maintained a safe and nurturing environment for preschoolers, fostering their growth and wellbeing.
Child Care Provider
Mike and Denise Roseman
2003.01 - 2006.05
- Take care of two children ages 2 and 4
- Help with homework
- Light cleaning around their house, when needed.
Behavioral Support Aide
Los Banos Unified School District
2001.08 - 2003.01
- One on one assignments with special needs children
- Reading groups with children who need extra help
- Help with IEPs, create assignments, and schedule meetings, when necessary.
- Observed and monitored children's activities.
- Offered caring companionship and emotional support.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Teller
Merced School Employees Federal Credit Union
1999.08 - 2001.10
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Customer Service Rep
Pacific Bell Video Services
1997.05 - 1999.06
- Troubleshoot computers and systems when needed.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
CSU Stanislaus
No Degree -
Merced Junior College
01.1996
Skills
Account Management
Teamwork and Collaboration
Client Relations
Customer Satisfaction
Relationship Building
Strategic Planning
Customer Relationships
Goal-Oriented
Account oversight
Issue Resolution
Team Training
Goals and performance
References
- Alexis Sousa, 23116 S 223rd Way, Queen Creek, AZ, 85142, (831) 210-2784, alexis.sousa@yahoo.com
- Becky Jones, 2700 Cienaga St #63, Oceano, CA, 93445, (209) 704-2782, lbyell48@gmail.com
- Valerie Michaelle Biddle, 1249 Judson, Seaside, CA, 93955, (831) 818-5092
Timeline
Account Manager/CSR
Brown & Brown Insurance Brokers
2022.02 - Current
Customer Service Representative
Modesto Irrigation District
2021.02 - 2022.02
Teacher 3/1 and Lead
Naval Child Development Center
2014.09 - 2021.01
Preschool Aide
MCOE- Head Start
2008.09 - 2014.08
Child Care Provider
Mike and Denise Roseman
2003.01 - 2006.05
Behavioral Support Aide
Los Banos Unified School District
2001.08 - 2003.01
Teller
Merced School Employees Federal Credit Union
1999.08 - 2001.10
Customer Service Rep
Pacific Bell Video Services
1997.05 - 1999.06
CSU Stanislaus
No Degree -
Merced Junior College
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