Alyssa Olson
Grandview,MO
Summary
Dedicated and reliable with a strong work ethic and a proven ability to tackle challenges head-on. Known for exceptional problem-solving skills and a persistent approach to achieving goals, consistently delivering results in demanding environments. Committed to continuous improvement and excellence, bringing a proactive mindset to every task. Eager to contribute skills and determination to drive success in future endeavors.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Receptionist/Accounts Payable
Bud Brown Volkswagen Llc.
08.2023 - Current
- Operate multi-line phone system
- Processing invoices
- New vehicle invoices, make key tags
- Make calendars, birthday, anniversary lists monthly
- Create P.O.s for gas tickets
- Manage W-9s and 1099s
- Inventory new and used
- Reconciling accounts, ensuring accurate payments to vendors
- Schedules
- Lifetime warranties, sales tax
- Cashiering; taking payments to close service and parts tickets, balancing the transactions from the day before.
Associate
Cost Plus World Market
05.2024 - 01.2025
- Stock merchandise according to visual standards, schematics, visual direction.
- Seasonal displays
- Cashier according to customer service guidelines and register procedures.
- Ask customers about rewards and credit cards, help them with coupons
- Assist with online pick up orders
Supervisor
KC Wine & Spirits
10.2020 - 11.2023
- Greet every customer
- Move products into the cooler when product is low
- Assist with customer inquiries
- Handle returns and exchanges
- Front & face shelves, rotate, checking expiration dates
- Count drawers, run end of day
- Handle cash and credit transactions
- Close & Open store
Interior Painter
Bate's Painting
10.2021 - 07.2023
- Performed minor repairs on walls or surfaces prior to painting as needed
- Maintained a clean work environment by organizing tools, supplies, and equipment efficiently
- Adhered to project specifications and instructions provided by clients or supervisors
- Demonstrated attention to detail in order to produce flawless finishes
- Communicated effectively with customers throughout the entire painting process from initial consultation through completion
- Protected surrounding areas from paint splatters and spills through careful masking and covering technique
Receptionist
McCarthy Morse Chevrolet
08.2020 - 07.2021
- Check out keys - regularly audit key board
- Check out plates - regularly audit plates
- Data entry, working in spreadsheets
- Operate multi-line phone system
- Check computer to see if vehicles are available/sold/in service
- Delete sold certified vehicles from the GM VSP site
- Make inquiries to route calls correctly
- Create P.O.s for vendors/gas tickets
- Receipt in cash/check/cards for deals
- Create new key packets
- Checked out title paperwork
- Look up customers information for warranty cancellations
- Greet guests warmly and genuinely
Receptionist
Jenkins & LeBlanc Pediatric Dentistry
05.2020 - 08.2020
- Greeted patients warmly and genuinely
- Checked temperatures, assisted customers with COVID screening form at check in
- Kept coffee full and bar stocked
- Operate a multi-line phone
- Schedule appointments across 4 offices.
- Set up new patient profiles
- Checked insurance information
- Confirmation & COVID regulations calls 3 days before appointment
- Faxed, copied, and scanned documents
- Printed X-rays and presented day of treatment costs.
- Organized file room
Receptionist
Heartland Automotive
10.2017 - 12.2019
- Operate a multi-line phone, log incoming calls
- Make inquiries to route calls correctly
- Work with CRMs - CDK, Vin Solutions
- Logging sales inquiries
- Perform efficiently under high pressure
- Data entry, working in spreadsheets
- Scheduling customer transportation
Cashier
Eagle Run Crossing
05.2017 - 12.2019
- Handled transactions, balanced cash registers
- Performed daily maintenance tasks for store
- Kept the deli items in fresh rotation
- Maintain food inventory using FIFO
- Greeted every customer
Sales Consultant
Heartland Automotive
07.2017 - 10.2017
- Enter walk in customers into Vin Solutions
- Working with customers to determine vehicle needs
- Attended training to stay current on new products
- Maintain strong customer follow-up
- Exceeded monthly goals
Guest Service Agent
Hawthorn Inn & Suites
02.2017 - 05.2017
- Operate a multi-line phone
- Perform daily inventory of hotel supplies
- Efficiently checks in and out a large number of guests
- In charge of Social Hour
- Sells hotel loyalty program, meeting enrollment goals
- Handled transactions, balanced cash registers, and made deposits to the bank
Guest Service Agent
Microtel Inn & Suites
03.2016 - 02.2017
- Operate a multi-line phone
- Efficiently checks in and out a large number of guests
- Sells hotel loyalty program, meeting enrollment goals
- Cross trained, able to do a number of different tasks
- Listens & addresses guest feedback
Associate
Melberg's Church Supply & Book Store
01.2016 - 06.2016
- Performed daily maintenance tasks for store
- Handled new incoming and outgoing shipments
- Set up store displays while maintaining inventory
- Ensured customer standards were met and exceeded
- Worked as a cashier
Assistant Manager/Crew
Pizza Ranch
05.2013 - 12.2015
- Performed daily maintenance tasks of restaurant
- Handled transactions, balanced cash registers, and made deposits to the bank
- Managed 12 employees on a daily basis to ensure restaurant was operating correctly
- Ensured customer standards were met and exceeded
- Cross trained - Delivery, Kitchen, Front of the house
Assistant Manager
Crave Burger
12.2014 - 05.2015
- Performed daily maintenance tasks
- Handled money transactions and balanced cash registers
- Managed 3-4 employees on a daily basis
- Insured proper accounting of inventory received twice a week
- Use FIFO when filling the bar and putting inventory away
- Prepared food for customers quick and correctly
Sales Associate
Sherwin-Williams
08.2014 - 03.2015
- Prospected current and potential customers to continue sales of product
- Maintained accounts of customers to determine current and outstanding balances
- Received product shipments
- Organized inventory daily
- Mixed paint to fill orders
- Provided excellent customer service, receiving referrals from previous customers
Assistant Manager/Crew
Dollar Tree
09.2012 - 09.2013
- Open and closed store regularly
- Trained employees to perform store standards and provide excellent customer service
- Set up store displays weekly
- Audited every employee's cash register twice every shift
- Handled customer care
Team Member
Chuck & Don's Pet Food & Supplies
01.2013 - 05.2013
- Took in influx of inventory weekly
- Put inventory away using FIFO.
- Organized inventory for stocking and accounting
- Performed daily tasks helping customers with all of their needs
- Follow ups with customers asking how their experience was and if they needed any assistance
Education
High school diploma - General
Center High School
Kansas City, MO06.2012
Skills
- Proficient in organization techniques
- Effective time management
- Retail Management
- Document organization
- Professional and courteous phone communication
- Customer service excellence
- Experienced with Microsoft Office applications
- Clerical experience
- Effective communication
- Team leadership experience
- Reconciling cash and card payments
- 10 Key Calculator
- Detail-oriented data management
- Experience with multi-line communication systems
- Efficient accounts payable operations
- 1099 And W9 Maintenance
Accomplishments
- Updated and maintained company database to reflect current and accurate client records for more than [Number] accounts.
Certification
Driver's License
Languages
English
Interests
Photography
Antiquing
Personal Information
- Authorized To Work: US
- Visa Status: Authorized to work in the US for any employer
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Portfolio
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Photography
Photography
Photography
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Timeline
Associate
Cost Plus World Market
05.2024 - 01.2025
Receptionist/Accounts Payable
Bud Brown Volkswagen Llc.
08.2023 - Current
Interior Painter
Bate's Painting
10.2021 - 07.2023
Supervisor
KC Wine & Spirits
10.2020 - 11.2023
Receptionist
McCarthy Morse Chevrolet
08.2020 - 07.2021
Receptionist
Jenkins & LeBlanc Pediatric Dentistry
05.2020 - 08.2020
Receptionist
Heartland Automotive
10.2017 - 12.2019
Sales Consultant
Heartland Automotive
07.2017 - 10.2017
Cashier
Eagle Run Crossing
05.2017 - 12.2019
Guest Service Agent
Hawthorn Inn & Suites
02.2017 - 05.2017
Guest Service Agent
Microtel Inn & Suites
03.2016 - 02.2017
Associate
Melberg's Church Supply & Book Store
01.2016 - 06.2016
Assistant Manager
Crave Burger
12.2014 - 05.2015
Sales Associate
Sherwin-Williams
08.2014 - 03.2015
Assistant Manager/Crew
Pizza Ranch
05.2013 - 12.2015
Team Member
Chuck & Don's Pet Food & Supplies
01.2013 - 05.2013
Assistant Manager/Crew
Dollar Tree
09.2012 - 09.2013
High school diploma - General
Center High School