Alyssa Oropeza
Midlothian,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Escala Aesthetics Med Spa
08.2024 - Current
- Helped patients complete necessary medical forms and documentation.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Managed patient files, ensuring timely updates and confidentiality at all times.
- Coordinated staff schedules, ensuring optimal coverage during peak business hours.
- Monitored financial transactions to ensure accurate billing processes were followed consistently.
- Increased revenue with upselling products and services tailored to individual client needs.
Owner/Operator
The Glam Room LLC
06.2020 - Current
- Establishes and maintained relationships with all varieties of clients
- Collaborates with team and provided customer service and marketing
- Consults with clients to understand desired look and available options
- Follows strict safety standards to protect clients from injury and infection
- Maintains daily, monthly and quarterly records of costs and revenue
- Prepares bank deposits and handled business sales, returns and transaction reports
- Oversees business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial need.
Front Desk/Administration
Midtowne Wellness and Aesthetics
02.2023 - 02.2024
- Collects deposits, fees, and payments
- Confirms appointments, communicated with clients, and updated client records.
- Assists internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Resolves customer issues quickly and notified supervisor immediately when problems escalated
- Completes data entry and filing to keep records updated for easy retrieval.
- Monitored inventory levels of essential supplies at the front desk, proactively ordering when necessary to avoid shortages.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
FMLA/ADMIN Service Representative
American Airlines
01.2016 - 07.2020
- Knowledgeable in Family Medical Leave of Absence, Maternity, and Medical leaves of absence process
- Explain FMLA guidelines to Flight Attendants and assist management with the terms established by the Joint Collective Bargaining Agreement
- Works closely with the Absence & Return Center to administer return to work releases, medical, family and maternity leaves of absence
- Established and maintained relationships with all levels of management and front line employees
- Collaborated with team and provide guidance and assistance to identify and analyze solutions associated with day to day updates, issues and activities
- Advised managers on policies and procedures and provide updates when necessary
- Processed documents and provided information requested for MetLife disability claims
- Ability to easily adapt to changes in internal processes
- Creator of FMLA web form requests for both FMLA and Maternity Leaves for Flight Attendants as a future enhancement.
Hair and Makeup Artist
Freelance Cosmetologist
01.2009 - 01.2019
- Responsible for applying makeup and styling hair to aesthetically enhance celebrities, performers, entertainers and individuals for special events such as weddings
- Worked professionally independently and with a team
- Managed finances, client appointments, and marketing
- Ensured costs, quality and safety remained consistent with company policies and state regulations
- Developed job descriptions, policies and procedures, supervised staff, interviewed prospective candidates
- Motivated and coached employees to improve performance
- Networked at industry events such as bridal shows to promote business
- Ensured facility operates according to all safety and regulatory agencies
- Creatively advertised company with businesses for cross-promotion.
Domestic AAdvantage Agent
American Airlines
01.2016 - 01.2017
- Provided best flight rate and schedule options based on customer’s requirements
- Displayed professional quality customer service and diplomacy
- Identified and presented upsell opportunities to suit customer needs in an effort to enhance their experiences
- Experienced in working with people in a customer-focused organization
- Worked with other departments to resolve service failures and maintain customers.
Office Manager/ Human Resources
Sundown Auto Repo Company
01.2012 - 01.2014
- Lead staff of three investigators and two administrators
- Ensured the smooth and adequate flow of information within the company to facilitate other business operations
- Managed schedules and deadlines
- Established and monitored procedures for record keeping
- Ensured security, integrity and confidentiality of data
- Trained on leadership skills, risk management, sexual harassment and discrimination
- Collected debts or repossessed unpaid-for property within confines of the law
- Interacted with teams on assignments reviewed their investigations and recommended adjustments to procedures and workflow as needed.
Education
High School Diploma -
Midlothian High School
Midlothian, TX06.2008
Skills
- Project Management Essentials
- SABRE – DECS, RES -
- AACORN
- LOTUS Notes
- APS (Attendance Performance System)
- Case Manager
- SharePoint
- Microsoft - Excel, Word, PowerPoint, Outlook
- Employee Central
- Attention to Detail
- Administrative Support
- File Management
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Escala Aesthetics Med Spa
08.2024 - Current
Front Desk/Administration
Midtowne Wellness and Aesthetics
02.2023 - 02.2024
Owner/Operator
The Glam Room LLC
06.2020 - Current
FMLA/ADMIN Service Representative
American Airlines
01.2016 - 07.2020
Domestic AAdvantage Agent
American Airlines
01.2016 - 01.2017
Office Manager/ Human Resources
Sundown Auto Repo Company
01.2012 - 01.2014
Hair and Makeup Artist
Freelance Cosmetologist
01.2009 - 01.2019
High School Diploma -
Midlothian High School
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