Alyssa Oropeza
Midlothian,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Escala Aesthetics Med Spa
Midlothian, TX
08.2024 - Current
- Helped patients complete necessary medical forms and documentation.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Managed patient files, ensuring timely updates and confidentiality at all times.
- Coordinated staff schedules, ensuring optimal coverage during peak business hours.
- Monitored financial transactions to ensure accurate billing processes were followed consistently.
- Increased revenue with upselling products and services tailored to individual client needs.
Owner/Operator
The Glam Room LLC
Midlothian, TX
06.2020 - Current
- Establishes and maintained relationships with all varieties of clients
- Collaborates with team and provided customer service and marketing
- Consults with clients to understand desired look and available options
- Follows strict safety standards to protect clients from injury and infection
- Maintains daily, monthly and quarterly records of costs and revenue
- Prepares bank deposits and handled business sales, returns and transaction reports
- Oversees business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial need.
Front Desk/Administration
Midtowne Wellness and Aesthetics
Midlothian, TX
02.2023 - 02.2024
- Collects deposits, fees, and payments
- Confirms appointments, communicated with clients, and updated client records.
- Assists internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Resolves customer issues quickly and notified supervisor immediately when problems escalated
- Completes data entry and filing to keep records updated for easy retrieval.
- Monitored inventory levels of essential supplies at the front desk, proactively ordering when necessary to avoid shortages.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
FMLA/ADMIN Service Representative
American Airlines
01.2016 - 07.2020
- Knowledgeable in Family Medical Leave of Absence, Maternity, and Medical leaves of absence process
- Explain FMLA guidelines to Flight Attendants and assist management with the terms established by the Joint Collective Bargaining Agreement
- Works closely with the Absence & Return Center to administer return to work releases, medical, family and maternity leaves of absence
- Established and maintained relationships with all levels of management and front line employees
- Collaborated with team and provide guidance and assistance to identify and analyze solutions associated with day to day updates, issues and activities
- Advised managers on policies and procedures and provide updates when necessary
- Processed documents and provided information requested for MetLife disability claims
- Ability to easily adapt to changes in internal processes
- Creator of FMLA web form requests for both FMLA and Maternity Leaves for Flight Attendants as a future enhancement.
Hair and Makeup Artist
Freelance Cosmetologist
01.2009 - 01.2019
- Responsible for applying makeup and styling hair to aesthetically enhance celebrities, performers, entertainers and individuals for special events such as weddings
- Worked professionally independently and with a team
- Managed finances, client appointments, and marketing
- Ensured costs, quality and safety remained consistent with company policies and state regulations
- Developed job descriptions, policies and procedures, supervised staff, interviewed prospective candidates
- Motivated and coached employees to improve performance
- Networked at industry events such as bridal shows to promote business
- Ensured facility operates according to all safety and regulatory agencies
- Creatively advertised company with businesses for cross-promotion.
Domestic AAdvantage Agent
American Airlines
01.2016 - 01.2017
- Provided best flight rate and schedule options based on customer’s requirements
- Displayed professional quality customer service and diplomacy
- Identified and presented upsell opportunities to suit customer needs in an effort to enhance their experiences
- Experienced in working with people in a customer-focused organization
- Worked with other departments to resolve service failures and maintain customers.
Office Manager/ Human Resources
Sundown Auto Repo Company
Waxahachie, TX
01.2012 - 01.2014
- Lead staff of three investigators and two administrators
- Ensured the smooth and adequate flow of information within the company to facilitate other business operations
- Managed schedules and deadlines
- Established and monitored procedures for record keeping
- Ensured security, integrity and confidentiality of data
- Trained on leadership skills, risk management, sexual harassment and discrimination
- Collected debts or repossessed unpaid-for property within confines of the law
- Interacted with teams on assignments reviewed their investigations and recommended adjustments to procedures and workflow as needed.
Education
High School Diploma -
Midlothian High School
Midlothian, TX06.2008
Skills
- Project Management Essentials
- SABRE – DECS, RES -
- AACORN
- LOTUS Notes
- APS (Attendance Performance System)
- Case Manager
- SharePoint
- Microsoft - Excel, Word, PowerPoint, Outlook
- Employee Central
- Attention to Detail
- Administrative Support
- File Management
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Escala Aesthetics Med Spa
08.2024 - Current
Front Desk/Administration
Midtowne Wellness and Aesthetics
02.2023 - 02.2024
Owner/Operator
The Glam Room LLC
06.2020 - Current
FMLA/ADMIN Service Representative
American Airlines
01.2016 - 07.2020
Domestic AAdvantage Agent
American Airlines
01.2016 - 01.2017
Office Manager/ Human Resources
Sundown Auto Repo Company
01.2012 - 01.2014
Hair and Makeup Artist
Freelance Cosmetologist
01.2009 - 01.2019
High School Diploma -
Midlothian High School