Alyssa Osborne
Wylliesburg,VA
Summary
I have been a dedicated First Responder with a 6-year background of assisting emergency vehicles, taking vitals, dressing wounds and providing exceptional medical care to patients. Skilled in IO devices, defibrillation and CPR. I take pride in being an attentive First Responder with a passion for providing basic life support and trauma care medical services to patients. Talented at performing physical examinations for adults and pediatrics. Strong communication skills to remain calm under stressful circumstances. Friendly and helpful to transport patients to the hospital as quickly as possible., along with running with Rescue Squad. - I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Nursing Student Extern - Fundamentals
Sheltering Arms Institute
10.2023 - Current
- Worked alongside experienced nursing professionals to learn new procedures.
- Assessed care needs of patients and families utilizing nursing process.
- Built rapport with patients and members of patients' support systems.
- Utilized therapeutic communication techniques to facilitate patient's optimum level of wellness.
- Observed patient behaviour and reported changes to nurse in charge for resolution.
- Evaluated patient histories, complaints, and current symptoms.
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Administered close patient care, checked vital signs, and monitored telemetry.
- Performed regular rounds to check on well-being of patients.
- Assisted with patient transfers, observing safety protocols to prevent damage to patient and self.
Customer Service Representative
Fanuel
10.2018 - 02.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Dental Assistant
Ray Stephens, DDS
01.2017 - 11.2018
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 8-15 procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared patient x-rays and images for dentist review.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Prepared patient X-rays and images for review by dentist.
- Prepared and sterilized instruments and materials for use by dentists.
Waitress
Mimmo's Italian Resturant
03.2014 - 09.2016
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
Education
Associate Degree in Nursing - Nursing
Bryant & Stratton College
Richmond, VA12.2024
No Degree - CNA
Southside Virginia Community College
Keysville08.2017
Skills
- Paperwork Processing
- Report Generation
- Data Entry
- Scheduling
- Appointment Scheduling
- Complaint Resolution
- Information Security
- Data Collection
- Office Equipment Proficiency
- Product Education
- Project Management Abilities
- Document Control
- Problem Resolution
- Report Creation
- Mobility Assistance
- Electronic Charting
- Patient-Focused Care
- Patient Lifting
- Care Plan Implementation
- Conducting Intakes
- Transporting Patients
- Documenting Behaviors
- Condition Monitoring
- Meal Planning
- Outpatient Care
- Disaster Response
- Exercise Design
- Vulnerability and Risk Assessment
- Disaster Preparedness and Mitigation
- Bandaging Patients
- Disaster Analysis
- Emergency Diagnostics
- Multi-Patient Triage
- Patient Positioning
- Treatment Documentation
- Medical History Recording
- Emergency Treatment Procedures
- Medical Procedure Prioritization
- Advanced Lifesaving Procedures
- Emotional Support
- First Aid
- Oxygen Equipment
- Basic Trauma Life Support
Hobbies
When I am not studying for Nursing School, I like to dedicate my time to the Fire Department and Rescue Squad, or even getting additional extern hours when I can.
Timeline
Nursing Student Extern - Fundamentals
Sheltering Arms Institute
10.2023 - Current
Customer Service Representative
Fanuel
10.2018 - 02.2019
Dental Assistant
Ray Stephens, DDS
01.2017 - 11.2018
Waitress
Mimmo's Italian Resturant
03.2014 - 09.2016
Associate Degree in Nursing - Nursing
Bryant & Stratton College
No Degree - CNA
Southside Virginia Community College
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