Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

Alyssa Overson

Santa Cruz,NM

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

3
3
years of professional experience

Work History

Veterinary Assistant

VCA Wyoming Animal Hospital
03.2024 - 05.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Educated clients on proper aftercare procedures, minimizing complications and promoting optimal healing results..
  • Kept areas neat and clean and equipment sanitized.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.

Kennel Technician

Canine Country Club
11.2023 - 01.2024
  • Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
  • Enhanced animal socialization skills through daily interaction and playtime activities.
  • Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Improved animal health by administering medications and vaccinations as directed by veterinarians.
  • Followed strict disease control protocols during cleaning tasks, minimizing risk of illness transmission among shelter population.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Assisted in the development of customized enrichment activities for individual animals, catering to their unique needs and promoting overall mental wellbeing.
  • Supported animal health, administering vaccines and performing basic health checks under veterinary supervision.
  • Collaborated with veterinary staff to address medical emergencies, providing immediate care and ensuring timely medical intervention.
  • Maintained accurate inventory records for pet supplies and food, ensuring availability and controlling costs through strategic ordering.
  • Strengthened customer trust by delivering detailed updates on their pet's stay, including feeding, behavior, and health status.

Administrative Assistant

Placaso Ink and Art Studio
01.2022 - 09.2023
  • Assisted tattoo artists with their wok and ensured a high-level of customer satisfaction.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Scheduled appointments in a timely manner and managed customer database.
  • Managed financial transactions including payments deposits and refunds.
  • Maintained a clean organized shop
  • Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Maintained inventory of office supplies and placed orders.

Education

High School Diploma -

ECademy High School
Albuquerque, NM
05-2024

Skills

  • Effective adaptability in high-pressure situations
  • Client support
  • Maintained composure under pressure
  • Efficient data input
  • Prioritization and scheduling
  • Experienced in software utilization
  • Sanitation protocols
  • Empathetic
  • Confidentiality
  • Patience and resilience
  • Medical record-keeping
  • Vaccine administration

Timeline

Veterinary Assistant

VCA Wyoming Animal Hospital
03.2024 - 05.2025

Kennel Technician

Canine Country Club
11.2023 - 01.2024

Administrative Assistant

Placaso Ink and Art Studio
01.2022 - 09.2023

High School Diploma -

ECademy High School

References

Shawn Trujillo

Cell: (213) 791-3123

Relation: Former employer at Placaso Ink&Art Tattoo Studio


James Romero

Cell: 1 (505) 250-6306

Relation: Former manager at VCA Wyoming Animal Hospital


Leo Martinez

Cell: (505) 285-1591

Relation: Former Co-worker


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