Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Alyssa Owen

Litchfield Park,AZ

Summary

I started my first job at 16 and worked full time at Cafe Rio while maintaining good grades for most of my last two years of high school. I kept a good relationship with management and other staff through out my two years there and became a trainer less than a year of working there. I was able to manage through rush hours, short staffed days, and working multiple different positions at once. I almost always agreed to coming in on days off or work doubles on days with no school if my manager needed me to. I could handle most in person and over the phone customer interactions whether good or bad. I left Cafe Rio to pursue interest in the Navy and completed over half of the expected boot camp time. I was separated for reasons out of my control but during my time I worked well with the people around me and did my best to succeed in every challenge they through my way and kept up with physical, educational, and organizational standards. When I was separated I spent 3 weeks in separations and took on a role that made me in charge of all the girls in separation which ranged from 100-150 girls. I made sure everyone had their accomodations, went to their appointments on time, made it to every meal on time, stayed organized and clean, and many other things. After I came home from separations I began online school and I am working for my Bachelors degree. I also began working at Amazon shortly after I came home. While at Amazon I have learned to work with management even more directly and run departments on my own. I take part in meetings with management that provide insight on ways to make the warehouse safer, improve productivity, and improve associates work days all while still being a tier 1. I work under stress most days while still staying organized and being able to work with my peers.

Overview

3
3
years of professional experience

Work History

Warehouse Worker

Amazon
12.2024 - Current
  • Load trailers efficiently and safely.
  • Sorted through items to make sure they end up in the proper destinations
  • Trained for use of manual pallet jacks, jam clearing for conveyors, and spill training.
  • Worked for multiple departments in the building.
  • Participated in meetings with management on ways to improve safety, quality, and production in the warehouse.
  • Worked in a safety committee to provide solutions to safety issues in the building as well as help reduce the risk of injuries to associates.
  • Worked along side managers to help properly run departments and find solutions to issues with associates and create ideas to improve the work environment.
  • Communicated well with all staff to provide a better work environment for everyone who worked there.

Navy Recruit

Navy
08.2024 - 10.2024
  • Worked with other recruits to complete challenging and long work days.
  • Took classes, did constant physical activity, and kept an organized and clean space.
  • During separations I was able to run a division (group) of anywhere from 100-150 girls including making sure they went to meals on time, went to their appointments when needed, were all where they needed to be, and kept a clean environment.

Team Trainer

Cafe Rio
10.2022 - 07.2024
  • Began as a team member and worked up to a trainer for the building in less than a year.
  • While I was a team member I learned almost every role in the building including some manager tasks.
  • Worked drive thru, line, cashier, dish, prep/cook, and took inventory.
  • Could manage entire drive-thru on my own including taking orders, making the order, and checking the customer out.
  • Multi-tasked most days while working, for example I would take orders through a headset while also making an order or I would train a new team member while also still controlling the flow of orders coming in.
  • Handled most in-store customer issues on days I worked including as many over the phone issues that I could personally fix.
  • Worked well with customers to the best of my abilities even if they became aggressive in some way.
  • Handled big rush hours well even if understaffed and could keep majority to all customers happy with their experience.
  • Stayed late/past my scheduled time to help close up the store including prepping for next day, dish washing, or taking inventory.

Education

Bachelor of Social Work - Social Work

Grand Canyon University
Phoenix, AZ
01-2029

High School Diploma -

Verrado High School
Buckeye, AZ
06-2024

Skills

  • Self-motivated and disciplined
  • Can lift heavy items
  • Can safely load boxes into trailors
  • Warehouse safety
  • Attention to detail
  • Sorting and labeling
  • Team collaboration
  • Manual pallet jack handling
  • Basic mathematics
  • Time management
  • Organized and clean
  • Multi-task
  • Customer service

Interests

-Cooking/baking

-Art

-Travel

-Community


Timeline

Warehouse Worker

Amazon
12.2024 - Current

Navy Recruit

Navy
08.2024 - 10.2024

Team Trainer

Cafe Rio
10.2022 - 07.2024

Bachelor of Social Work - Social Work

Grand Canyon University

High School Diploma -

Verrado High School
Alyssa Owen