Alyssa Pace

• Resolved customer complaints in professional and timely manner.
• Hired, trained and supervised team of service staff members to meet our goals.
• Developed and maintained positive relationships with guest to build relationships and sales.
• Met with different representatives to discuss service needs and offer available solutions.
• Monitored inventory levels and placed orders to maintain product.
• Maintained team productivity and quality of service by establishing and maintaining clear expectations.
• Trained and mentored new managers as MITS and as new managers in their stores.
• Mentor and develops all areas of the front of house ( tcs, lsm, keys, door coordinators, leaders in togo... ect)
• Analyzed service reports to identify areas of improvement.

Host:

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Answered customer questions about hours, seating, and menu information.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Server / Bartender

• Cultivated warm relationships with regular and new guest.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Shared knowledge of menu items and flavors, enabling guest to make personal decisions based on taste and interest.
• Increased sales significantly by upselling products to guest.

LSM

• Built sales by building relationships in the community.
• Partnered with my kitchen managers to help push product that needed assistance.
• Partnered with my Managing Partner to set goals for myself and the store.

• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.