Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Pacheco

Portales,NM

Summary

Detail-oriented professional bringing many years of experience in customer service. Proficient in counting currency and coin, maintaining accurate records, and promoting client loyalty. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Bank Teller

American Heritage Bank
Clovis , NM
09.2021 - 05.2024
  • Educated customers about different types of banking services available at the branch.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Performed cash handling duties including counting currency, coins and checks.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Provided assistance to other tellers during peak business hours as needed.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Developed strong relationships with customers to ensure repeat business.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Explained bank services, financial products and applicable fees to customers.
  • Maintained confidentiality of bank records and client information.

Beauty Advisor

Sally Beauty Supply
Clovis, NM
06.2019 - 09.2021
  • Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
  • Followed company policies related to returns, exchanges and refunds according to guidelines.
  • Provided customers with product advice and recommendations based on their individual needs.
  • Created a positive shopping experience for each customer through effective communication skills.
  • Advised customers on various styling techniques for hair care products such as shampoos and conditioners.
  • Upsold additional beauty items when appropriate to increase sales revenue.
  • Assisted in opening and closing procedures including counting money drawer contents at end of shift.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
  • Ensured that all displays were neat and organized at all times.
  • Educated customers about the proper use of cosmetics, fragrances and other beauty items.
  • Finalized purchases and processed payments.
  • Recommended merchandise based on expert product knowledge and client preferences.
  • Greeted customers to determine wants or needs.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Cashier

Little Caesars Pizza
Portales , NM
01.2018 - 06.2019
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Performed other duties as assigned by management.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

Education

High School Diploma -

Portales High School
Portales, NM
05-2018

Skills

  • Customer Relationship Management
  • Financial Transactions
  • Customer Needs Assessment
  • Money Handling
  • Cash counting
  • Asset Management
  • Patience and Empathy
  • Friendly
  • Exceptional customer service
  • Approachable
  • Reliable

Timeline

Bank Teller

American Heritage Bank
09.2021 - 05.2024

Beauty Advisor

Sally Beauty Supply
06.2019 - 09.2021

Cashier

Little Caesars Pizza
01.2018 - 06.2019

High School Diploma -

Portales High School

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