Alyssa Pacifico
Virginia Beach,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Bartender
Hooters
Virginia Beach, VA
03.2024 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Delegated daily tasks to team members to optimize group productivity.
Bartender
Sandbar On The Beach
Virginia Beach, VA
10.2023 - 03.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
- Upsold customers from shelf to premium brands to help boost sales.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Planned and coordinated special events to boost customer numbers and profits.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Made friendly conversation with customers to provide enjoyable bar experience.
Sales Associate
Maggie Mcfly
Virginia Beach, VA
10.2018 - 06.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Suggested ideas for improving store operations and increasing profits.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions and offered product advice.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures and customer services.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Obtained signatures for financial documents and internal and external invoices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Server
Jose Tequilas Mexicano Grill And Cantina
Virginia Beach, Virginia
04.2017 - 09.2018
Esthetician
Aesthetics CO.
Virginia Beach, VA
03.2023 - Current
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Assisted in the development of customized skin care regimens for clients.
- Tested products on clients to determine best results and provide product recommendations.
- Maintained cleanliness of treatment room and equipment between appointments.
- Greeted clients upon arrival to spa and provided information about services offered.
- Demonstrated proper use of all products to ensure client satisfaction with results.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Educated clients on proper skin care techniques according to individual needs.
- Recommended additional treatments or products based on individual customer needs.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Adhered to safety protocols throughout all procedures to minimize risk of injury or infection.
- Assisted in marketing efforts by providing input on promotional materials and events.
- Attended continuing education courses related to esthetics industry advancements.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Communicated effectively with other members of the spa team regarding client concerns.
- Maintained up-to-date knowledge of latest trends in esthetics industry through research.
- Ensured compliance with state regulations related to sanitation and health standards.
- Developed a thorough understanding of available services by participating in training sessions.
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
- Built positive client relationships and guided clients through treatments.
- Provided excellent customer service and skincare treatments to clients.
- Set up patient rooms and sterilized equipment.
- Recommended home care regimen for desired results.
- Educated clients on skin care procedures and products.
- Designed customized facial and body treatments meeting individual client needs.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Conducted private client consultations.
- Meticulously maintained spa appearance and cleanliness.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Used magnifying lamps or visors to evaluate and examine client skin condition and appearance.
- Learned new techniques and complete chemical peel processes.
- Referred clients to medical personnel for treatment of serious skin problems.
Education
High School Diploma -
Radford University
Radford, VA01-2020
Skills
- Payment Processing
- Extensive wine knowledge
- Outstanding customer service
- Customer service expertise
- Excellent judgment
- Ordering Procedures
- Performance Improvement
- Point of sale systems
- Marketing and sales experience
- Organizational ability
- Team training and development
- Outgoing Personality
- Engaging personality
- Inventory
- New Hire Training
- Cash Register Operation
- Complex Problem-Solving
- Professional Appearance
- Identification verification
Timeline
Bartender
Hooters
03.2024 - Current
Bartender
Sandbar On The Beach
10.2023 - 03.2024
Esthetician
Aesthetics CO.
03.2023 - Current
Sales Associate
Maggie Mcfly
10.2018 - 06.2019
Server
Jose Tequilas Mexicano Grill And Cantina
04.2017 - 09.2018
High School Diploma -
Radford University