Alyssa Palumbo
Summary
Dedicated and compassionate Registered Nurse with progressive career history in direct patient care, case management and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Quality- focused and efficiency driven leader.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Nurse Case Manager
South County Home Health
08.2021 - Current
- RN case manager responsible for managing care for 20-30 patients
- Managed a caseload of diverse patients with various diagnoses while maintaining accurate documentation in electronic medical records systems.
- Enhanced patient outcomes by developing and implementing individualized care plans for each case.
- Collaborated with interdisciplinary teams to improve overall patient health and satisfaction levels.
- Demonstrated strong leadership qualities within nursing teams by serving as a mentor for less experienced staff members while fostering a collaborative work environment.
- Increased patient adherence to treatment plans by providing ongoing education and support.
- Streamlined communication between patients, families, and healthcare providers, ensuring accurate information exchange.
- Negotiated beneficial service agreements with vendors on behalf of patients and their families to secure vital resources at reduced costs.
- Boosted patient satisfaction rates through empathetic listening and addressing concerns proactively during case management meetings.
- Exceeded performance metrics in areas such as client retention rates and positive feedback from both patients and referring providers due to exceptional case management skills.
Operating Room Nurse
Women and Infants Hospital
09.2019 - 01.2021
- Utilized sterile techniques and infection-control guidelines to maintain clean and safe environment.
- Coordinated with surgeons and staff to deliver safe patient care during operations.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Implemented time-out protocols before starting surgeries, verifying correct patient identification and procedural details.
- Mentored new nurses entering the profession, guiding them through their initial experiences within the operating room setting.
- Prepared equipment and supplies necessary for each surgical procedure, ensuring availability when needed by surgeons.
- Adapted quickly to changing situations in the operating room, utilizing problem-solving skills under pressure.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Collected, labeled and transported specimens and delivered to lab for testing.
- Maintained a sterile environment within the operating room, reducing the risk of infection.
Registered Nurse Case Manager
CharterCARE Health Partners
10.2018 - 09.2019
- Working with multilingual patients
- Managed a caseload of diverse patients with various diagnoses while maintaining accurate documentation in electronic medical records systems.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Managed patients recovering from medical or surgical procedures.
- Educated family members and caregivers on patient care instructions.
- Reduced hospital readmissions by providing thorough discharge planning and follow-up care instructions.
Psychiatric Nurse Case Manager
The Providence Community Health Centers, Inc.
04.2017 - 10.2018
- Enhanced patient satisfaction by providing compassionate, empathetic support during challenging times.
- Implemented innovative strategies for engaging clients in their own care, increasing self-management skills and overall wellbeing.
- Streamlined case management processes, leading to increased efficiency in the delivery of psychiatric care.
- Mentored junior staff members, sharing expertise in psychiatric nursing case management techniques.
- Improved patient outcomes by developing individualized care plans tailored to each client''s needs.
- Managed caseloads efficiently while maintaining high standards of quality care for each patient served.
- Reduced hospital readmissions for patients with mental health issues by closely monitoring their progress and adjusting treatment plans accordingly.
- Provided crisis intervention services, stabilizing acute situations and connecting individuals with appropriate long-term care options.
- Worked proactively to address potential barriers to treatment adherence before they became problematic.
- Collaborated with interdisciplinary teams to create comprehensive treatment plans addressing all aspects of a patient''s mental health needs.
- Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others.
- Administered medication and treatments to patients to observe and record responses.
- Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.
- Explained useful coping methods to relieve depression and anxiety.
Registered Nurse
Nemasket Healthcare Center
08.2016 - 04.2017
- Collaborated with interdisciplinary team members to develop personalized care plans for each patient.
- Administered medications safely and accurately, adhering to strict protocols and guidelines.
- Reduced hospital readmissions through diligent discharge planning and patient education.
- Trained new nursing staff on unit procedures, equipment usage, and best practices to promote effective teamwork.
- Facilitated smooth transitions between shifts by maintaining detailed documentation of patients'' progress, treatments, and medications.
- Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements.
- Evaluated patient histories, complaints, and current symptoms.
Education
Bachelor of Science - Nursing
University of Rhode Island
Kingston, RI2018
Nursing Diploma -
St. Joseph School of Nursing
N. Providence, RI2016
Skills
- Direct Patient Care
- EMR / EHR
- Care Coordination
- Geriatric Care
- Discharge Planning
- Mental Health Support
- Ethical considerations
- Operating Room Safety
- Teamwork and Collaboration
- Patient Safety
- Scrub Nurse Skills
- Patient Advocacy
- Infection Control
- Therapeutic Care Plans
- Compassionate Caregiving
- Strong Clinical Judgment
- Patient and family advocacy
- Wound Care
- Professional Bedside Manner
- Precepting
- Diabetes management
Certification
- RN, 2016-01-01, Present
- BLS Certification, 2023-07-01, 2025-07-01
Timeline
Registered Nurse Case Manager
South County Home Health
08.2021 - Current
Operating Room Nurse
Women and Infants Hospital
09.2019 - 01.2021
Registered Nurse Case Manager
CharterCARE Health Partners
10.2018 - 09.2019
Psychiatric Nurse Case Manager
The Providence Community Health Centers, Inc.
04.2017 - 10.2018
Registered Nurse
Nemasket Healthcare Center
08.2016 - 04.2017
Bachelor of Science - Nursing
University of Rhode Island
Nursing Diploma -
St. Joseph School of Nursing
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