Alyssa Pastora

• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.

Help develop photos and sold senior photos

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.

• Helped customers find specific products, answered questions and offered product advice.
• Engaged customers in friendly, professional dialogue to determine needs.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Collected payments and provided accurate change.
• Worked with fellow sales team members to achieve group targets.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Assessed customer needs to provide assistance and information on product features.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

• Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
• Responded to customer issues to provide immediate resolution and improve retention.
• Sorted and distributed incoming faxes, letters and emails for office distribution.
• Composed, edited and typed complex memos and reports with job-related software.
• Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
• Drove customer feedback to deliver information to management for corrective action.