TreLin Edwards
St. Petersburg ,FL
Summary
Driven Lead Business Services Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high call volume environments while providing efficient and accurate support. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Lead Business Services Specialist
Duke Energy
11.2021 - Current
- Educate customers and installers regarding the interconnection process for each Duke Energy territory relating to procedures, Tariffs and Laws, Net Metering and PPAs.
- Identify, communicate and work to correct discrepancies in Interconnection Process requirements.
- Deliver project management including quality and timeliness of scoping, planning, executing, controlling and closing out projects while managing multiple projects simultaneously across the six states that Duke Energy services.
- Provide problem solving and analysis; SME for DEC less than 20kW projects.
- Maintained active engagement to ensure a positive customer experience in all interactions including responding to NCUC Commission inquiries and Consumer Affairs cases.
- Navigate excel spreadsheets to locate solar land leasing applications and payments.
Customer Care Specialist
Duke Energy
01.2019 - 11.2021
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Communicated with customers to assess and address individual needs, providing timely and quality support via CSS and Checkpoint systems.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Described and explained details about Home Protection options to inform customers and guide purchasing decisions. Consistently delivered a record of successful phone sales for Residential Solutions.
- Managed billing, service and account issues for Residential customers.
- Actively engaging and participating in training and coaching sessions.
- Directed phone communications with external customers and internal departments, assuring that customers needs are met while exceeding Key Performance Indicators.
- Adapting to constant change, i.e. program offerings, computer tools, process changes.
- Trained team members in successful strategies to meet operational and sales targets.
Call Center Representative
Humana-YHA
04.2018 - 11.2018
- Inbound and Outbound calls.
- Proper use of time.
- Schedule Health and Well-Being Assessments.
- Ability to multi task.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Production Tester
Sporlan Division of Parker Hannifin
04.2017 - 04.2018
- Assembled and brazed heating and cooling valves.
- Received and correctly processed both written and verbal instructions, prints and work orders.
- Verified part Numbers and placed parts in appropriate shipping containers.
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
Sales Floor Associate
Target
04.2015 - 04.2017
- Welcomed customers into the store and helped them locate items.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Assist cashiering in checkout.
- Followed merchandising guidelines to present visually appealing displays.
- Mentored new sales associates to contribute to the store's positive culture.
- Determined customer needs by asking relevant questions and listening actively to their responses.
- Prepared merchandise for sales floor.
Asset Protection Associate
Walmart Supercenter
06.2014 - 03.2015
- Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.
- Analyzed and investigated all incidents alongside functional management and security supervisors.
- Delivered accurate verbal and written reports to company personnel.
- Conducted 2 security audits per month to identify potential problems related to physical security, staff safety and asset protection.
Education
Some College (No Degree) - General Studies
East Central College
Union, MOHigh School Diploma -
Union High School
Union, MO05.2014
Skills
- Professional demeanor
- Natural leader
- Organized
- Strong problem solving aptitude
- Attention to detail
- Team player
- Strong ability to multitask (Avaya, Salesforce, SAP)
- Strong ability to read One Line Diagrams
Timeline
Lead Business Services Specialist
Duke Energy
11.2021 - Current
Customer Care Specialist
Duke Energy
01.2019 - 11.2021
Call Center Representative
Humana-YHA
04.2018 - 11.2018
Production Tester
Sporlan Division of Parker Hannifin
04.2017 - 04.2018
Sales Floor Associate
Target
04.2015 - 04.2017
Asset Protection Associate
Walmart Supercenter
06.2014 - 03.2015
Some College (No Degree) - General Studies
East Central College
High School Diploma -
Union High School
Similar Profiles
Karena BrownleeKarena Brownlee
Revenue Billing Account Specialist at Duke Power/Duke Energy CompanyRevenue Billing Account Specialist at Duke Power/Duke Energy Company
Brian PoirierBrian Poirier
Senior Business Systems Specialist at Deriva Energy/Duke Energy RenewablesSenior Business Systems Specialist at Deriva Energy/Duke Energy Renewables
LaSheka HarrisLaSheka Harris
Senior Customer Care Specialist at Duke EnergySenior Customer Care Specialist at Duke Energy
Logan CovingtonLogan Covington
Transmission Line Tech II at Duke EnergyTransmission Line Tech II at Duke Energy
Ian CampbellIan Campbell
Financial Representative at Westshore FinancialFinancial Representative at Westshore Financial