Alyssa Pavlin
East Bridgewater,MA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Portland Site Advocate
Through These Doors
Portland, ME
09.2022 - 03.2024
- Advised clients on the best course of action to take in a legal matter.
- Completed reports, paperwork and documentation accurately and on time.
- Assisted clients in understanding their legal rights and responsibilities.
- Provided advice to clients regarding their options for resolving disputes or legal issues.
- Negotiated settlements between parties in dispute.
- Reviewed documents related to cases for accuracy and completeness prior to filing them with the court.
- Provided support services such as document preparation or investigations as needed during case preparation.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Attended meetings with opposing counsels for negotiations or settlement conferences.
- Informed victims about legal processes and timelines.
- Reached out to individuals via phone, email and SMS to deliver help and support.
- Attended hearings with victims to provide emotional support.
- Prepared witnesses for deposition or trial testimony through practice questioning sessions.
- Gathered and analyzed information to advocate safety, well-being and progress.
- Interpreted relevant statutes and case law to advise clients on potential outcomes of cases.
- Attended and coordinated interviews or case reviews to manage caseload.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Collaborated with community providers to identify and engage natural supporters.
- Assisted participants in achieving financial goals by creating spending plans and budgets.
- Managed communication with courts regarding status of petitions and granted orders.
Server
Cowbell Woodfired Grill
Scarborough, ME
02.2020 - 12.2023
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Greeted guests and provided menus.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Trained new employees on restaurant procedures and plating techniques.
Event Server
Apex Entertainment
Marlborough, MA
11.2018 - 12.2019
- Greeted guests upon arrival, provided information on menu selections, and answered questions regarding availability of items.
- Cleared plates and glasses from tables in a timely manner after each course or event completion.
- Provided food, beverage and table service to guests during events.
- Transported prepared food items from the kitchen to the designated area for serving purposes.
- Assisted in setting up banquet tables and chairs for events.
- Assisted in breaking down banquet rooms after conclusion of event including removing linens from tables and folding them neatly before returning them to storage area.
- Restocked buffet tables with dishes, utensils, condiments, napkins. as needed.
- Maintained cleanliness of all dining areas throughout the duration of an event.
- Ensured that all food items were properly displayed and replenished as needed.
- Provided exceptional customer service by anticipating guest needs and responding promptly to requests or inquiries made by guests or other employees.
- Resolved any customer complaints or issues that may have arisen during an event quickly and efficiently.
- Worked with kitchen staff to ensure adequate levels of food supplies were available for service during events.
- Conducted regular inspections of equipment used during events, including chafing dishes and warmers, to ensure proper functioning order.
- Followed health department regulations when handling food products and cleaning dining areas.
- Performed opening duties such as filling salt shakers, preparing coffee urns. prior to the start of an event.
- Monitored inventory levels throughout an event period making sure there was enough stock available for service requirements.
- Ensured compliance with local liquor laws concerning age restrictions on alcoholic beverages served at events.
- Accurately recorded orders taken into POS system before submitting them for processing.
- Checked temperature of hot foods prior to serving ensuring safety standards were met.
- Adhered strictly to sanitation policies while performing job duties such as washing hands regularly between tasks.
- Verified accuracy of charges billed against actual services rendered at conclusion of each event.
Server
Cobblestone Grill/Sunrise Diner/Quarry Cafe
Fitchburg, MA
06.2014 - 11.2018
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Greeted guests and provided menus.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Upheld high standards of sanitation in accordance with health department regulations.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Accurately recorded orders on cash register and point-of-sale system.
Server
Gourmet Decisions
Natick, MA
12.2012 - 06.2014
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
Education
Some College (No Degree) - Victim Services
Southern Maine Community College
South Portland, MESkills
- Training Delivery
- Policy Development
- Mentorship
- Research Proficiency
- Legal Knowledge
- Mediation
- Team Collaboration
- Administrative Support
- Contract Review and Negotiation
- Database Maintenance
- Attention to Detail
- Creative and Critical Thinking
- Case Law and Outcome Analysis
- Justice Programs
- Court Proceedings
- Organizational Skills
Accomplishments
- Certificate in Victim Advocacy
- Attend MVAA (Maine Victim Advocacy Academy)
References
References available upon request.
Timeline
Portland Site Advocate
Through These Doors
09.2022 - 03.2024
Server
Cowbell Woodfired Grill
02.2020 - 12.2023
Event Server
Apex Entertainment
11.2018 - 12.2019
Server
Cobblestone Grill/Sunrise Diner/Quarry Cafe
06.2014 - 11.2018
Server
Gourmet Decisions
12.2012 - 06.2014
Some College (No Degree) - Victim Services
Southern Maine Community College