Alyssa Payton
McDonough,GA
Summary
Driven customer satisfaction oriented professional with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for other staff. Knowledgeable in food safety and sanitation protocols. Proven track record of adaptability; well-versed in hospitality standards and ensuring customer satisfaction.
Overview
11
11
years of professional experience
Work History
Tax Preparer/Consultant (Seasonal)
Empowered Tax Services
06.2019 - Current
- Interviewed clients to obtain additional information on taxable income, deductible expenses and allowances.
- Furnished taxpayers with sufficient information and advice to facilitate correct tax form completion.
- Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry or procedures.
- Used appropriate adjustments, deductions and credits to keep client's taxes to minimum.
- Responded to inquiries from IRS and other tax authorities.
- Collaborated with clients to answer questions and provide advice on tax matters.
- Prepared written responses or tax return amendments to resolve state and federal notices.
- Completed and filed returns over 500 tax returns per season with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
Assistant Manager
Elite Eats
01.2022 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Supervised day-to-day operations to meet performance, quality and service expectations
Client Services Liaison
Cuyahoga Community College Metro Campus
12.2012 - 05.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Education
Bachelor of Arts - Urban Administration
Cleveland State University
Cleveland, OH12.2010
Skills
- Time Management
- Hospitality Service Expertise
- Guest Satisfaction
- Inventory Control Processes
- Server Management
- Dining Customer Service
- Food Sales and Promotion
- Sales Expertise
- Food Preparation and Safety
- Opening and Closing Procedures
- Interpersonal and Written Communication
- Collaborative Relationships
Timeline
Assistant Manager
Elite Eats
01.2022 - 07.2023
Tax Preparer/Consultant (Seasonal)
Empowered Tax Services
06.2019 - Current
Client Services Liaison
Cuyahoga Community College Metro Campus
12.2012 - 05.2019
Bachelor of Arts - Urban Administration
Cleveland State University