Alyssa Peña
San Clemente,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Skilled in creating and implementing training material and plans. Passionate advocation and support for employees.
Overview
10
10
years of professional experience
Work History
FCC Provider
Myself
San Clemente, CA
03.2024 - 10.2026
- Assisted children in development of social, communication and problem-solving skills. Organized and planned age-appropriate reading, crafts, and music lessons. Developed and implemented lesson plans and activities for children of various ages. Used positive reinforcement and behavior modeling to instill discipline in children. Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
Food and Beverage Manager
Balboa Bay Club And Resort
Newport Beach, CA
03.2022 - 03.2024
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards. Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions. Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences. Conducted daily meetings with staff members to discuss performance goals and areas needing improvement. Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
Front of House Manager
La Quinta Cliffhouse Grill and Bar
La Quinta, CA
09.2021 - 03.2022
- Monitored dining room cleanliness and tidiness at all times. Performed daily opening and closing duties such as setting up registers, counting money. Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank. Worked closely with human resources to support employee management and organizational planning. Handled guest complaints professionally and efficiently. Ensured that all front-of-house operations ran smoothly and efficiently. Worked closely with chefs to ensure timely delivery of food orders to tables.
Front of House Server and Supervisor
Lord Fletcher's
Rancho Mirage, CA
12.2017 - 03.2020
- Maintained positive working relationship with fellow staff and management. Identified needs of customers promptly and efficiently. Served food and beverages to patrons and confirmed complete orders. Responded to customer questions regarding products, prices and availability. Developed and maintained a safe working environment, adhering to all safety protocols and regulations. Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Aministrative and Accounting Assistant
WiFiby Coachella Valley
Palm Springs
05.2016 - 05.2019
- Provided support to upper management with special projects related to finance or accounting processes. Assisted with accounts receivable activities such as invoicing, collections, and deposits. Entered data into accounting software programs, such as QuickBooks. Answered questions from customers regarding their billing or payment status.Prepared and issued customer invoices, monitored receivables, and managed collections process.
Education
Bachelor of Science - Human Resources Management
Southern New Hampshire University
Hooksett, NH05-2026
Skills
- Large Event Coordinating
- Problem-Solving
- Team building
- Microsoft Excel
- Hiring and Onboarding
- Supervision and Training
- Creating Training Material and Programs
- Directing Quarterly Training Meetings
Timeline
FCC Provider
Myself
03.2024 - 10.2026
Food and Beverage Manager
Balboa Bay Club And Resort
03.2022 - 03.2024
Front of House Manager
La Quinta Cliffhouse Grill and Bar
09.2021 - 03.2022
Front of House Server and Supervisor
Lord Fletcher's
12.2017 - 03.2020
Aministrative and Accounting Assistant
WiFiby Coachella Valley
05.2016 - 05.2019
Bachelor of Science - Human Resources Management
Southern New Hampshire University