Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alyssa Pearce

Palm Bay

Summary

Dynamic Office Manager at CFA with proven expertise in enhancing operational efficiency and fostering team collaboration. Skilled in EMR systems and customer service, I successfully streamlined office processes, improved document accessibility, and trained staff, contributing to a cohesive work environment and elevated patient care standards.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Office Manager

CFA
03.2024 - Current
  • Coordinated office operations to ensure efficiency and smooth workflow.
  • Managed scheduling and appointment systems, optimizing staff time and resource allocation.
  • Facilitated communication between departments, enhancing collaboration and project outcomes.
  • Developed and maintained filing systems, improving accessibility of important documents.
  • Oversaw inventory management for office supplies, ensuring availability while minimizing waste.
  • Trained new administrative staff on policies and procedures, fostering a cohesive team environment.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.

CNA/MA

CFA
08.2022 - 03.2024
  • Assisted in patient intake and documentation, ensuring accurate medical histories were recorded.
  • Supported clinical staff with procedures, maintaining a sterile environment and adhering to safety protocols.
  • Educated patients on medication usage and treatment plans, enhancing understanding of health conditions.
  • Conducted routine laboratory tests and processed specimens, ensuring timely results for patient care.
  • Collaborated with healthcare teams to streamline processes, improving overall clinic efficiency.
  • Trained new staff on office procedures and best practices, fostering a knowledgeable team environment.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.

Certified Nursing Assistant

Champion Home Healthcare
06.2017 - 08.2022
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs and reported changes to nursing staff for timely intervention.
  • Documented patient care accurately in electronic health records systems.
  • Collaborated with multidisciplinary teams to develop and implement patient care plans.
  • Maintained cleanliness and organization of patient care areas to uphold hygiene standards.
  • Trained new nursing assistants on best practices and facility protocols for patient care.
  • Advocated for patients' needs, enhancing communication between patients and healthcare providers.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

Education

High School Diploma -

Carl D. Perkins Job Corps
Prestonsburg, KY

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Staff management
  • EMR system
  • Medical terminology

Certification

  • CNA - Certified Nurse Assistant
  • CPR Certified
  • AED Certified

Timeline

Office Manager

CFA
03.2024 - Current

CNA/MA

CFA
08.2022 - 03.2024

Certified Nursing Assistant

Champion Home Healthcare
06.2017 - 08.2022

High School Diploma -

Carl D. Perkins Job Corps

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Alyssa Pearce