Alyssa Perales
Houston,TX
Summary
Highly organized Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Doubletree By Hilton
01.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Sales Assistant
Famous Footwear
07.2023 - 10.2023
- Greet everyone and proactively approach customers to understand their needs and support their shopping experience
- Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc
- Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.)
- Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures
- Create an inclusive store environment for teammates and customers
- Perform other tasks as assigned by management.
Administrative Assistant
RP Rentals
09.2022 - 07.2023
- Answer phone calls, schedule meetings and support visitors
- Carries out administrative duties such as data entry, filing, typing, copying and scanning
- Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders
- Receives and responds to routine correspondence following established procedures not requiring management review
- Quality assurance skills to maintain company quality standards of product and services
Administrative Assistant
Merit Medical
04.2022 - 09.2022
- Answer phones - route calls - take full & complete messages
- Present a professional, welcoming first contact to all clients, staff, etc
- Liaise with executive and senior administrators to handle requests and queries from senior managers
- Prepare or modify reports and weekly team highlights using Microsoft
- Establish and maintain accurate electronic and paper files and records on an ongoing basis
Hostess
Spanky's Pizza
09.2020 - 04.2022
- Greet guests / engage in friendly conversation
- Managing wait lists during peak hours
- Making food and beverage recommendations, taking and entering orders
- Clearing and resetting tables
- Assisting team members, maintaining clean service areas, performing side work.
Education
J. Frank Dobie Highscool
06.2019
Skills
- 3 years of customer service experience, works/ communicates well with others
- Comfortable in a dynamic, fast-paced working environment
- Proficient in computer setup and technical troubleshooting
- Able to type 50 WPM
- Flexible with a willingness to take direction, multi-task and accept feedback
- Stellar communicator with the ability to speak effectively to customers from diverse backgrounds
- People savvy with a desire to helpfully assist those in need
- Cash Handling
Timeline
Front Desk Receptionist
Doubletree By Hilton
01.2024 - Current
Sales Assistant
Famous Footwear
07.2023 - 10.2023
Administrative Assistant
RP Rentals
09.2022 - 07.2023
Administrative Assistant
Merit Medical
04.2022 - 09.2022
Hostess
Spanky's Pizza
09.2020 - 04.2022
J. Frank Dobie Highscool