Alyssa Peralez
Cedar Creek,TX
Summary
Seasoned Front Desk professional offering 5 years of customer-facing performance. Handles administrative, operational and guest areas to cultivate quality service.
Overview
4
4
years of professional experience
Work History
Front Desk Manager
Marriott South Collection
2023.08 - 2024.06
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
Guest Services Representative
Marriott Austin South Collection
2022.07 - 2023.08
- Present a friendly and welcoming demeanor to all Guests
- Resolve Guest Issues in a calm and timely manner
- Keep Track of and Update Guest Folios throughout their stay to ensure they are charged correctly
- Update Guest Profiles with any accommodations or requests they have for their stay
- Ensure 3rd Party Clients are paid by verifying the guest through CLC Lodging systems
- Handle a wide variety of communications with guests to ensure an exceptional stay
- Take voicemail messages and give them to the correct personnel
- Manage inventory in the Hotel Market
- Create cleaning plans for Housekeeping and assign rooms for checkouts or a refresh.
Client Services Professional
H&R Block
2022.01 - 2022.04
- Generate business growth, increase client retention, and offer additional products and services
- Provide clients with IRS audit support
- Help clients navigate the ins and outs of setting up a My Block account
- Collect and keep track of all invoices taken from guests
- Process checks and complete deposit drops
- Find all approved tax returns and file them to protect client data
- Set appointments for clients and set them with the correct Tax professional depending on the complexity of their return.
Front Desk Receptionist
Holiday Inn Club Vacations
2020.09 - 2022.01
- Acquired in-depth knowledge of the surrounding area to offer guests information about dining options, entertainment, and shopping activities
- Greeted Guests and Owners upon arrival, offered assistance, and answered questions to build rapport and retention
- Assisted guests by providing information and directions to various areas of the resort including activity Center, amenities, and dining areas
- Confirmed relevant guest information and payment methods to prevent fraud
- Resolved guest issues in a timely manner and with compassion.
Education
General Studies, Coursework in Money Management and Marine Sciences -
Texas Homeschool
06.2018
Skills
- Registration processing
- Clerical Duties
- Tax Office Duties
- Problem Solving Skills
- Conflict/Resolution documentation
- File management
- Professional telephone demeanor
- Microsoft Systems
- Computer Systems
- Mail sorting
- Data entry
- Customer Service
- Problem-solving skills
- Conflict Management
- Leadership Qualities
- Customer service expertise
- Hospitality service expertise
- Reception expertise
- Inventory Oversight
- Staff Supervision
- Budgeting and finance
- Shift Scheduling
- Front Desk Supplies Management
- Delegating Work Assignments
- Employee Training
Hobbies and Interests
- Sailing
- Fishing
- Hiking
- Camping
- Baking
- Rescuing Animals
- Medical Advocacy
Timeline
Front Desk Manager
Marriott South Collection
2023.08 - 2024.06
Guest Services Representative
Marriott Austin South Collection
2022.07 - 2023.08
Client Services Professional
H&R Block
2022.01 - 2022.04
Front Desk Receptionist
Holiday Inn Club Vacations
2020.09 - 2022.01
General Studies, Coursework in Money Management and Marine Sciences -
Texas Homeschool
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