Alyssa Perez

• Managed multiple programs at once to ensure accuracy and consistency.
• Maintained database by entering new and updated customer and account information.
• Responded to daily inquiries and requests within the mandated time frame to meet deadlines.
• Coordinated with multiple departments to resolve billing issues or disputes.

Loan Servicing Specialist

• Delivered outstanding customer service experience while interacting with customers via phone or email.
• Provided assistance to customers in navigating customer portals via companies website to keep customers self sufficient.
• Assisted with customer requests and answered questions to improve satisfaction.

• Thoroughly reviewed documentation to meet standards and minimize business risk.
• Handle complex documentation with clients through their mortgage process efficiently.
• Followed book of business by outbound dials, inbound calls, and emails daily to meet deadlines in a timely manner.
• Provided an outstanding customer service experience to customers

• Delivered outstanding customer service experience to exceed business standards.
• Helped guide customers through their loan
• Managed multiple accounts at once at an efficient level
• Entered information into the system and communicated with team members to ensure correct information was delivered quickly.

• Provided an outstanding customer service experience to customers.
• Operated a cash register for cash, check and card transactions.
• Answer incoming calls and made outbound dials.
• Schedule patient appointments.
• Checked in and out patients.