Alyssa Perez
Wappingers Falls,NY
Summary
Dynamic and adaptive professional with a proven track record in hospitality and customer service, notably at Starbucks. Excelled in creating welcoming environments and resolving customer issues, enhancing loyalty. Skilled in cash handling and maintaining cleanliness, demonstrating exceptional teamwork and communication abilities. Achieved consistently high customer satisfaction scores, showcasing an outstanding ability to manage multiple tasks efficiently.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
10.2023 - Current
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained regular and consistent attendance and punctuality.
Barista
Bank Square Coffee House
03.2023 - 09.2023
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Cleaning Crew Member
Reflect Clean
08.2022 - 06.2023
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Handled equipment, chemicals, and materials properly and with caution.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Ensured proper sanitation measures were followed in all areas, reducing risk of contamination or illness.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
Food Service Worker
Jalapeños
03.2022 - 06.2022
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Processed customer payments and balanced cash drawers.
Education
High School Diploma -
Pinebush Senior High School
Pine Bush, NY06.2022
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Order Taking
- Adaptive and creative
- Excellent memory
- Hospitality service expertise
- Professional Demeanor
- Performance Improvement
Accomplishments
Academic Achievement Awards: Algebra, English, Global Studies, Spanish I, and Studio Arts
High Honor Roll (Grades 9-12)
Walden Humane Society Volunteer
Timeline
Barista
Starbucks
10.2023 - Current
Barista
Bank Square Coffee House
03.2023 - 09.2023
Cleaning Crew Member
Reflect Clean
08.2022 - 06.2023
Food Service Worker
Jalapeños
03.2022 - 06.2022
High School Diploma -
Pinebush Senior High School