Alyssa Perez
San Antonio
Summary
My name is Alyssa Perez and I am a dedicated employee, who is excellent at problem solving situations and am a goal oriented worker. I ask plenty of questions and am always up for a challenge. I have a passion for helping people and I believe with my positive attitude, great worth ethic, and incredible communication skills, I would be the perfect candidate for this job. My overall goal is to learn and enhance my knowledge and skills to help achieve growth for myself and the company.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Berchelmann Family Dental
05.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
Curbside E-commerce
HEB
10.2021 - 05.2022
- Drove sales and add-on purchases by promoting specific item options to customers
- Helped customers find specific products, answering questions and offering advice
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
- Maintained working knowledge of company products, services and promotions.
- Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Associate
Texas Health and Human Services Commission
06.2020 - 10.2021
- Answered the phone and assisted Texas Benefit reciprocates with applying for or making any changes to there accounts
- Assisted any reciprocates with any issues on their benefits
- Resolved payment and order disputes
- Prepared, compiled and filed documents as well as reports presented to various parties
- Preformed all my tasks on computer communication programs; such as Email, Google DOC, Microsoft word, Excel, Microsoft teams
Cross Functioning Representative
HEB
10.2019 - 06.2020
- Working in multiple different departments, accomplishing different tasks, to accommodate customers satisfaction
Florist
HEB
09.2018 - 10.2019
- Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements
- Prepared and processed floral orders to customer specifications via phone or resulting from in- store consultations
- Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed
- Provided instruction on how to care for flowers, including ideal temperature and how often water should be changed
- Delivered and set up flower arrangements for varied occasions, including banquets, weddings and funerals
CCO Lead (Untitled)
HEB
03.2017 - 09.2018
- Resolved customer problems by investigating issues, answering questions and building rapport
- Built and maintained effective working relationships with peers and upper management
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift
- Planned and updated work schedules for optimal coverage of expected business needs
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices
- Trained, supervised and motivated teams of retail professionals to provide knowledgeable and fast service to every guest
Cashier
HEB
08.2016 - 03.2017
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Learned roles of other departments to provide coverage and keep store operational
- Drove sales and add-on purchases by promoting specific item options to customers
- Helped customers find specific products, answering questions and offering advice
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
- Properly verified customer identification for alcohol or tobacco purchases
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
Customer Service Assistant
HEB
03.2016 - 08.2016
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Achieved high customer satisfaction scores by solving complaints quickly
- Helped customers find specific products, answering questions and offering advice
Front Desk Receptionist
Champion Glass
12.2014 - 08.2016
- Assisted with administrative tasks, including filing, answering phones and all computer communication; such as Email, Google DOC, Microsoft word
- Prepared, compiled and filed documents as well as reports presented to various parties
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Kept reception area clean and organized to offer positive first impression to every visitor
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
Education
Texas A&M University San Antonio
San Antonio, TXHigh School Diploma -
East Central High School
San Antonio, TX06.2016
Skills
- Hospitality Service
- Problem Solving
- Positive Attitude
- Multitasking
- Time management
- Listening skills
- Data entry (knowledge with Microsoft Word, Excel, Windows, printer, fax, copier)
- Scheduling
- Office organization
Timeline
Front Desk Receptionist
Berchelmann Family Dental
05.2022 - Current
Curbside E-commerce
HEB
10.2021 - 05.2022
Customer Service Associate
Texas Health and Human Services Commission
06.2020 - 10.2021
Cross Functioning Representative
HEB
10.2019 - 06.2020
Florist
HEB
09.2018 - 10.2019
CCO Lead (Untitled)
HEB
03.2017 - 09.2018
Cashier
HEB
08.2016 - 03.2017
Customer Service Assistant
HEB
03.2016 - 08.2016
Front Desk Receptionist
Champion Glass
12.2014 - 08.2016
Texas A&M University San Antonio
High School Diploma -
East Central High School
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