Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Perez

Sacramento,CA

Summary

Extremely dedicated, organized, and team oriented. Outstanding customer service, communication and interpersonal skills. Highly adept at assisting co workers and customers utilizing best practices. Detail oriented, strong organizational and motivational skills with the ability to build and lead successful teams.

Overview

13
13
years of professional experience

Work History

Sr Title Specialist

Dealertrack
07.2019 - Current
  • Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
  • Assisted in training new team members, sharing best practices and industry knowledge for comprehensive skill development.
  • Handle high volume of outbound/inbound calls to DMVs, dealership, client relations, tag agencies and insurance companies
  • Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
  • Maintained compliance with industry regulations by staying up-to-date on relevant laws and guidelines related to title management.
  • Streamlined workflow processes for increased productivity through effective team collaboration and organization.
  • Supported clients throughout the title application process, providing exceptional customer service and fostering long-term relationships.

Medical Receptionist

Linder Psychiatric Group, Inc.
11.2018 - 07.2019
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Telesales Representative

Keurig Dr. Pepper Snapple Group
02.2018 - 11.2018
  • Over looked routes out for deliveries assuring on time and accurate orders.
  • Minimized lost sales opportunities, following up on leads promptly and maintaining open lines of communication with prospects.
  • Increased sales by effectively identifying customer needs and presenting tailored solutions.
  • Strengthened brand reputation by delivering exceptional service during each interaction with clients.

Customer Care Representative

Envision Rx Options
03.2017 - 02.2018
  • Answer high volume of calls, emails and chat inquiries from members, providers and pharmacies.
  • Addressed issues related to prescription, claims, and other pharmacy benefit management.
  • Strive to meet individual performance goals for productivity and quality, accurately and timely document call information and enter data into the system.
  • Maintained confidentiality of patient and proprietary information

Customer Service Representative

California Check Cashing Stores
02.2012 - 03.2017
  • Processed check cashing, DMV registration, Payday loans, Car title loans and Personal loans
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Cordova High School
Rancho Cordova, CA
06-2010

Skills

  • Customer service
  • Data entry
  • Customer satisfaction
  • Front desk operations
  • Telephone etiquette
  • Medical terminology
  • Appointment scheduling
  • Critical thinking
  • Active listening
  • Customer relations

Timeline

Sr Title Specialist

Dealertrack
07.2019 - Current

Medical Receptionist

Linder Psychiatric Group, Inc.
11.2018 - 07.2019

Telesales Representative

Keurig Dr. Pepper Snapple Group
02.2018 - 11.2018

Customer Care Representative

Envision Rx Options
03.2017 - 02.2018

Customer Service Representative

California Check Cashing Stores
02.2012 - 03.2017

High School Diploma -

Cordova High School

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