Alyssa Perry
Midland
Summary
Organized and dependable candidate with solid understanding of retail dynamics, marketing and customer service. Offering over 5 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations.
Trained in retail management, communication skills, technology, computer skills and sales expertise.
Overview
6
6
years of professional experience
Work History
Retail Store Manager
Prime Communications
07.2021 - Current
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed routine store inventories.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Retail Sales Associate
Prime Communications
11.2018 - 07.2021
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed all company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Answered questions about current promotions and resolved issues according to store policies.
- Completed all assigned training to stay updated on important policies and procedures.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Generated brand awareness and positive product impressions to increase sales.
- Drove sales by successfully employing strategies such as upselling and cross-selling.
- Adhered to all company initiatives and achieved established goals for each.
Sales Associate
Metro PCS
02.2018 - 11.2018
- Met merchandise processing standards and maintained organized and accessible work area.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Worked with fellow sales team members to achieve group targets.
- Offered product and service consultations and employed upselling techniques.
Teacher Intern
Bowie Independent School District
10.2017 - 05.2018
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Provided one-on-one assistance and tutoring to students requiring additional help.
- Promoted student learning by providing individualized and small group support to reinforce classroom topics.
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
- Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
- Assisted in development screenings to measure students' motor, language, and emotional skills.
- Attended all scheduled sessions and maintained open hours for general availability.
- Arranged and led academic and study activities for students.
- Assisted teachers with lesson preparation and curriculum implementation.
Education
BBA - Business Administration
North Central Texas College
Bowie, TXHigh School Diploma -
Bowie High School
Bowie, TX05.2017
Skills
- Retail merchandising expertise
- Teamwork
- Organization
- Coaching and Mentoring
- Sales Leadership
- Microsoft Office
- Social Media Knowledge
- Critical Thinking
- Technical Support
- Assessed customer product needs and interests in order to best recommend suitable items
Timeline
Retail Store Manager
Prime Communications
07.2021 - Current
Retail Sales Associate
Prime Communications
11.2018 - 07.2021
Sales Associate
Metro PCS
02.2018 - 11.2018
Teacher Intern
Bowie Independent School District
10.2017 - 05.2018
BBA - Business Administration
North Central Texas College
High School Diploma -
Bowie High School