Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Pester

Harrisville

Summary

Compassionate Direct Support Professional with a proven track record at Chrysalis, enhancing client independence through personalized care plans and effective behavior management. Skilled in medication administration and conflict resolution, I foster positive relationships while ensuring client safety and well-being. Committed to promoting quality of life for individuals with disabilities.

Positive, upbeat, and dedicated to providing compassionate care, recognized for strong interpersonal abilities and supportive nature. Possesses foundational knowledge in assisting individuals with daily activities and administering basic health care, coupled with excellent communication and organizational skills. Committed to enhancing quality of life for those supported and fostering inclusive, respectful environment.

Overview

4
4
years of professional experience

Work History

Direct Support Professional

Chrysalis
12.2024 - Current
  • Assisted individuals with daily living activities to promote independence and enhance quality of life.
  • Implemented personalized care plans to address specific needs of clients effectively.
  • Maintained accurate documentation of services provided and client interactions for compliance purposes.
  • Provided emotional support and companionship to enhance social interaction and mental well-being.
  • Monitored client progress and reported changes in behavior or health status to supervisors timely.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Implemented behavior management plans to address challenging behaviors, promoting safe environment for all.

Dietary Aide

Auburn Homes & Services
08.2022 - 06.2024
  • Prepared and served nutritious meals according to dietary guidelines.
  • Assisted in food safety compliance, ensuring hygiene standards were met consistently.
  • Collaborated with kitchen staff to streamline meal preparation processes.
  • Supported residents during mealtimes, enhancing dining experience through attentive service.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Maintained cleanliness of dining areas and kitchen equipment to promote safety and efficiency.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Followed all food safety regulations while preparing meals for patients.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Discarded outdated food products and maintained waste disposal procedures.

Customer Service Associate

Walgreens
03.2022 - 08.2022
  • Assisted customers with inquiries, ensuring timely and accurate responses to enhance satisfaction.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers.
  • Resolved customer complaints by identifying issues and providing appropriate solutions, improving overall service quality.
  • Collaborated with team members to maintain store organization, contributing to a positive shopping environment.
  • Educated customers on product features and promotions, driving informed purchasing decisions and increasing sales opportunities.
  • Monitored inventory levels and assisted in restocking shelves, ensuring product availability for customers at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

High School Diploma -

Chaska High School
Chaska, MN

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support
  • Medication administration
  • Behavioral management
  • Housekeeping tasks
  • Client documentation
  • Health and safety requirements
  • Relationship building
  • Direct patient care
  • Disability awareness
  • EMR / EHR
  • Nutrition support
  • Problem-solving
  • HIPAA compliance
  • Empathy and patience
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Behavioral support
  • Conflict resolution
  • De-escalation techniques
  • Report writing
  • Emotional intelligence
  • Wellness and nutrition knowledge
  • Client safety and first aid
  • First aid and CPR
  • Critical thinking
  • Fast learner
  • Cooking meals
  • Ability to lift

Timeline

Direct Support Professional

Chrysalis
12.2024 - Current

Dietary Aide

Auburn Homes & Services
08.2022 - 06.2024

Customer Service Associate

Walgreens
03.2022 - 08.2022

High School Diploma -

Chaska High School

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