Alyssa Pettibone
McMinnville,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager
Premier Living
06.2023 - Current
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Social Services Coordinator
Harmony Living
05.2019 - 08.2023
- Enhanced client satisfaction by providing comprehensive case management and coordinating services tailored to individual needs.
- Streamlined communication between clients, agencies, and service providers for efficient service delivery.
- Evaluated program effectiveness and made recommendations for continuous improvement to senior leadership.
- Conducted thorough assessments of client needs, identifying appropriate resources and referrals for maximum support.
- Monitored client progress through regular follow-up meetings, adjusting care plans as needed to ensure optimal results.
- Contributed to grant writing efforts, securing funding for new programs or initiatives that directly benefited clients served.
- Trained new hires on agency policies and procedures, ensuring a smooth transition into their role as Social Services Coordinators.
- Maintained accurate records of all client interactions, keeping detailed notes on services provided and documenting any changes in circumstances or needs.
- Advocated on behalf of vulnerable populations by participating in local government meetings or public forums addressing relevant social issues.
- Created resource guides for clients detailing available assistance programs, eligibility criteria, application procedures, and contact information.
Administrator
Parkside Living
08.2021 - 06.2023
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Reduced overhead costs through careful budget management and resource allocation.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
- Collected, validated, and distributed information to employees.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Entered and maintained departmental records in company database.
- Coordinated with human resources department to handle payroll and personnel databases.
- Completed forms and reports to facilitate admission, transfer or discharge.
Education
BBA - Health Management
Phoenix University
Arizona 06.2023
Skills
- Business Development
- Program Administration
- Health and safety compliance
- MS Office
Certification
- Licensed Long Term Care Facility Administrator - Active
Timeline
Operations Manager
Premier Living
06.2023 - Current
Administrator
Parkside Living
08.2021 - 06.2023
Social Services Coordinator
Harmony Living
05.2019 - 08.2023
BBA - Health Management
Phoenix University