Alyssa Phillips
Groveport,OH
Summary
Reliable Advanced Medical Support Assistant within the PBS Float Pool recognized for efficiency, adaptability and quick learning skills. Possess strong oral and written communication, as well as problem-solving abilities needed to excel in fast-paced, evolving environments.
Overview
9
9
years of professional experience
Work History
Advanced Medical Support Assistant, Float
Department of Veteran Affairs
Columbus, OH
07.2023 - Current
- Provide errorless scheduling of patient appointments and follow-up visits using the Cerner application for multiple clinics
- Responsible for coverage of leave requests and call offs in various clinics
- Using Cerner referral management to schedule new patient appointments for multiple clinics, while using the DSV and wait time standards to ensure prompt scheduling
- Answering phone calls in each clinic from patients and relaying patient messages to the appropriate clinical staff for streamlined patient care
- Help with each clinic's queues, pool messages, and any reschedules while working in the clinic or as assigned while teleworking
- Ensure patient demographics are up to date, including the adding and scanning of physical cards for any outside insurance profiles during every appointment to maintain current and accurate records
- Ensure compliance with HIPAA protocol while face to face with patients as well as over the telephone to protect confidential PHI
- Making reminder calls for patient appointments to minimize no-shows in clinics
- Responsible for scheduling Caregiver appointments coordinated with each provider and patient caregiver
- Verify patient addresses if not validated in Cerner via telephone for the Pharmacy to reduce potential delays in patients receiving medications
- Use of Microsoft Teams, Microsoft Office, Outlook, and Excel applications
- Attend staff meetings to stay up-to-date on any changes in policy, procedures or provider schedules
Patient Service Representative
Central Ohio Urology Group
Gahanna, OH
06.2019 - Current
- Access patient information through various software applications, maintaining compliance with HIPAA regulations
- Scanning completed forms, identification and insurance cards, maintaining patient documents
- Scanning pathology, laboratory, and other time sensitive results to appropriate Physician's
- Initiate timely and accurate outbound referrals to help patients obtain other health care services
- Scheduling patient appointments and procedures through NextGen PM, EHR, and SCOR scheduling systems
- Use of Microsoft Teams, Microsoft Office, Outlook, and other organizational applications to maintain calendars, employee and Physicians time off, and all time sensitive matters
- Scheduling patient appointments over phone and in person, maximizing productivity
- Managing all administration inventory, including appointment cards, patient literature and procedure preparation forms, and ordering as needed
- Answered patient questions and fielded complaints to resolve issues
- Reported liabilities and risk management concerns to supervisor for review
Front Office Manager
Hospitality
Hilliard, Reynoldsburg, OH
07.2017 - 06.2019
- Invoicing large budget projects, all created with specific Microsoft Excel formulas and calculations
- Review, and submission of all orders placed within the company in a timely, and monetary sensitive manner
- Maintaining the company calendar, and providing reminders to those involved with all upcoming work related events, calls, travel itineraries, conferences, etc
- Answering a multi-line phone system in a busy environment
- Provided leadership, insight and mentoring to newly hired employees to
supply knowledge of various company programs - Produced thorough, accurate and timely reports of project activities.
- Creating, and maintaining all accounts payable, and accounts receivable
paperwork and entering proper submissions every week - Monitored office inventory to maintain supply levels.
Assistant General Manager
Holiday Inn Express & Suites
Reynoldsburg, OH
08.2016 - 07.2017
- Review, and submission of all orders placed within the company in a timely, and monetary sensitive manner
- Maintaining the company calendar, and providing reminders to those involved with all upcoming events, calls, travel itineraries, conferences, etc.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy
- Maintaining a fully staffed hotel, in all departments
- Interviewing skills, and hiring based on obtained skills through experience
- Creating, and maintaining all accounts payable, and accounts receivable paperwork, and entering proper submissions every week
- Made sure all employees were thoroughly trained in their specific position, as well as training them to be knowledgeable in other related positions
- Proper delegation, and making sure all employees were performing as they were trained
- Maintaining the schedule and payroll for all employees
- Motivated and led team members to work together to achieve targets
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring
- Working mostly alone, I gained the necessary problem solving skills required to handle customer service related incidents with professionalism
- Front Office training for all new employees, and for any new standards for existing employees implemented by the IHG brand
- Hard work, and finding resolutions for any conflict within this position prepared me for the demanding promotion as the Assistant General Manager within the company
Front Office Manager
Holiday Inn Express & Suites
Reynoldsburg, OH
01.2016 - 08.2016
- Maintaining the schedule and payroll for all employees
- Motivated and led team members to work together to achieve targets.
- Disciplined and maintained staff to deliver hospitable, professional service
reflecting business initiatives. - Controlled business inventory to keep numbers beneath targets through
expert oversight and usage monitoring. - Working mostly alone, I gained the necessary problem solving skills
required to handle customer service related incidents with professionalism - Front Office training for all new employees, and for any new standards for
existing employees implemented by the IHG brand - Hard work, and finding resolutions for any conflict within this position
prepared me for the demanding promotion as the Assistant General
Manager within the company
Education
High School Diploma -
Groveport Madison High School
Groveport, OH05.2008
Skills
- Microsoft Office proficient (Word, Excel, PowerPoint, Teams, Outlook)
- Cerner applications proficiency (Revenue Cycle, PowerChart, Referral management)
- Working independently, and prioritizing to meet deadlines
- Verbal and written communications
- Adaptability and resourcefulness to schedule for multiple clinics as a float
- Patient Confidentiality and HIPPA protocols
- Electronic Health Records Management
- Organized, quick learning and detail-oriented
- Maintaining professional communication with leadership and co-workers for sseamless patient care
- Average typing 55 WPM
References
- Christina Wetzels, DFAS (Retired), Columbus, OH, 43215, 571-439-1814
- Hannah Bourekas, D Hospitality, Hilliard, OH, 614-900-3612
- Stephanie Moore, RN, Central Ohio Urology Group, Gahanna, OH, 614-396-2501
Timeline
Advanced Medical Support Assistant, Float
Department of Veteran Affairs
07.2023 - Current
Patient Service Representative
Central Ohio Urology Group
06.2019 - Current
Front Office Manager
Hospitality
07.2017 - 06.2019
Assistant General Manager
Holiday Inn Express & Suites
08.2016 - 07.2017
Front Office Manager
Holiday Inn Express & Suites
01.2016 - 08.2016
High School Diploma -
Groveport Madison High School