Alyssa Pingel
Wausau,WI
Summary
Dedicated professional with demonstrated strengths in customer service, organizational skills and office work. Excellent verbal and written communicator with strong background creating positive relationships and exceeding workplace goals. A detail-oriented team player with strong leadership capabilities. Uses independent decision-making skills and sound judgment to positively impact those around. Empathetic nature and an interest in connecting with coworkers and clients, maintaining comfort and promoting progress during interactions. Excellent observational skills. Flexible and poised promoting great interpersonal skills to build confidence.
Overview
12
12
years of professional experience
Work History
Office Manager
Window World
06.2021 - Current
- Scheduled and coordinated meetings and conferences for associates
- Kept office operations consistent, mentoring employees on correct procedures for different tasks
- Greeted walk-in customers and provided excellent customer service
- Answered internal and external office phone calls
- Maintained inventory of office equipment and supplies.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Server/Hostess
Shanghai Grill
06.2013 - Current
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Delivered fast and friendly service to handle questions and service complaints.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Hospitality Supervisor
Marriott Hotels
06.2020 - 02.2022
- Created exceptional first impressions in every new guest with positive, upbeat and attentive support
- Developed skills through training and mentoring
- Enforced policies and quality standards through supervision and performance reviews.
- Minimized complaints through proactive issue resolution and consistent follow-up with guests.
- Maintained high levels of cleanliness throughout the property, ensuring compliance with health regulations and company policies.
Office Assistant/Receptionist
Window World
06.2012 - 06.2020
- Welcomed guests, issued passes and took incoming phone calls at reception
- Entered information into digital systems to maintain data quality and accuracy
- Answered customer questions about available products and services
- Offered professional first impression to visitors and callers and gave knowledgeable assistance.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Receptionist
The Tanning Studio
06.2014 - 02.2015
- Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces
- Delivered exceptional customer service by oering requested information and independently resolving issues
- Handled cleaning and organization for office and related areas, keeping entryway clean, tidy, and functional.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Barista
Central Wisconsin Airport
05.2013 - 09.2014
- Helped support team goals by assisting with cleaning tasks, customer needs, and supply replenishment
- Welcomed guests with friendly smiles and a positive attitude
- Created a warm and welcoming atmosphere by promptly greeting customers and addressing needs.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Education
High School Diploma -
D.C. Everest High School
Schofield, WI06.2012
Skills
- Interpersonal Communication
- Leadership and Supervision
- Critical Thinking
- Organizational Skills
- Computer Skills
- Office Work
- Customer Service
- Reliability
- Data Entry
- Excellent Multi-Tasking Ability
- Problem Solving
- Time Management
References
- Sarah Devine, Lead Crisis Helpline Supervisor at Community Crisis Services, sarah.devine@builtbycommunity.org, (715) 660-0634
- Kathy Hahn, Owner of Window World in Wausau, WI, windowworld@yahoo.com, 715-432-8753
- Kristine Kurzewski, Liberty Mutual Insurance, (715)-216-3114
Timeline
Office Manager
Window World
06.2021 - Current
Hospitality Supervisor
Marriott Hotels
06.2020 - 02.2022
Receptionist
The Tanning Studio
06.2014 - 02.2015
Server/Hostess
Shanghai Grill
06.2013 - Current
Barista
Central Wisconsin Airport
05.2013 - 09.2014
Office Assistant/Receptionist
Window World
06.2012 - 06.2020
High School Diploma -
D.C. Everest High School