Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
Languages
Timeline
Generic
ALYSSA PINKSTON

ALYSSA PINKSTON

Marietta,GA

Summary

Efficient manager and front-line worker versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging, with skill in handling challenging requests with friendly and knowledgeable support.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager on Duty

Windy Hill Athletic Club
09.2023 - Current
  • Set a pace and tone of excitement and eagerness for the whole club
  • Responded to employee, guest, and member concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism
  • Opened and closed location and monitored shift changes to uphold winning operations and maximize success.
  • Made myself visible and available to all departments during shifts
  • Supported all departments by assisting with duties as possible: cleaning for housekeeping, dining room cleanliness and management for cafe, ball machine reservations and matching members to courts for tennis, etc.
  • Monitored all club spaces throughout shift to ensure safety of members, and responded to calls for assistance or medical emergencies on walkie-talkie
  • Initiated conversations with members to build relationships and make notes of relevant feedback

Hospitality Desk Associate

Windy Hill Athletic Club
01.2023 - Current
  • Welcomed each arrival pleasantly and checked members into the club with confirmation of reservations
  • Established relationships with members for experience, growth, and retention
  • Answered multi-line phone system to assist callers with inquiries
  • Assisted with program registration and scheduling club services
  • Maintained cleanliness of hospitality desk areas to contribute to an exceptional facility
  • Contacted and communicated with all departments for scheduling and fitting members with appropriate sessions
  • Performed basic bookkeeping, cashiering, filing, and clerical duties

Barista Shift Lead, Food Associate

Warm Waves Coffeehouse And Chef
10.2022 - Current
  • Served customers efficiently and created strategies to prevent delays
  • Restocked and cleaned facilities to maintain standards
  • Handled and resolved customer issues and complaints with tact to drive customer satisfaction and repeat business
  • Memorized ingredients and recipes for wide variety specialty drinks
  • Trained new hires in food handling, safety protocols, menu offerings, and professional disposition to boost knowledge and performance

Preschool Teacher

FBC Weekday Education
01.2023 - 05.2023
  • Developed weekly lesson plans and activities to promote learning for children in their pre-k year
  • Established positive communication with parents in daily conversation and formal conferences
  • Maintained a well-controlled classroom by outlining standards and reinforcing positive behaviors
  • Gave one-on-one attention to children while maintaining overall focus on entire group
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance
  • Monitored students' academic, social, and emotional progress and recorded in individual files

Bartender and Server

Tanglewood Grill And Tap
04.2022 - 07.2022
  • Served high customer volumes during special events, nights, and weekends for Tanglewood and Hachi
  • Performed opening and closing duties, printed sales reports, prepared cash drawers, set up for incoming shift, and took inventory
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Cultivated warm relationships with regular customers
  • Bussed tables and maintained clean and organized dining areas to uphold restaurant hygiene standard
  • Picked up serving rather than bartending shifts when the team was lacking in numbers

Barista

Foxtrot All Day Eatery
04.2022 - 07.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Controlled line and crowd with quick, efficient service, taking orders on POS system
  • Learned each menu item's preparation and numerous off-label drinks to meet customer needs.
  • Cleaned counters, machines, utensils, and seating areas consistently
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise

Area Staff

Young Life
08.2019 - 02.2020
  • Attended all events and staff meetings
  • Planned, organized, and executed all club activities, building relationships with kids through sustained, consistent contact work
  • Lead middle school students at camp
  • Actively participated in fundraising for the area as well as raising personal financial support

Education

Bachelor of Science - Organizational Leadership

Toccoa Falls College
Toccoa, GA
05.2022

Skills

  • Strategic Planning
  • Operations Management
  • Business Development
  • Guest Relations
  • Interpersonal Communications
  • Quality Assurance

Hobbies and Interests

  • Dog-Walking
  • Youth Volunteering
  • Trail-running/Hiking
  • Gardening

Certification

Red Cross First Aid and CPR

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Manager on Duty

Windy Hill Athletic Club
09.2023 - Current

Hospitality Desk Associate

Windy Hill Athletic Club
01.2023 - Current

Preschool Teacher

FBC Weekday Education
01.2023 - 05.2023

Barista Shift Lead, Food Associate

Warm Waves Coffeehouse And Chef
10.2022 - Current

Bartender and Server

Tanglewood Grill And Tap
04.2022 - 07.2022

Barista

Foxtrot All Day Eatery
04.2022 - 07.2022

Area Staff

Young Life
08.2019 - 02.2020

Bachelor of Science - Organizational Leadership

Toccoa Falls College

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ALYSSA PINKSTON